Field Service Lead Technician

Crown Equipment Corporation; Greensboro (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking dedicated auto, diesel, aircraft, or forklift technicians to join their dynamic team. This role involves direct interaction with customers, ensuring their equipment is serviced and maintained to the highest standards. With a commitment to employee development and a supportive work culture, the company offers a comprehensive benefits package, including health plans, retirement savings, and paid leave. Technicians will receive award-winning training, a company vehicle, and the tools necessary for success. If you are passionate about mechanical systems and customer service, this opportunity is perfect for you.

Benefits

Health/Dental/Vision/Prescription Drug Plan

Flexible Benefits Plan

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Company Vehicle for Field Service Technicians

Tool Insurance

Qualifications

• High school diploma or equivalent required; technical degree preferred.
• Good mechanical and electrical aptitudes with the ability to read schematics.

Responsibilities

• Communicate with Service Customer Care and manage Field Service Technicians.
• Travel to customer locations to troubleshoot and repair lift trucks.
• Train operators and maintain good customer relations.

Skills

Mechanical Aptitude

Electrical Systems Knowledge

Hydraulics Knowledge

Communication Skills

Organizational Skills

Interpersonal Skills

Motivational Skills

Education

High School Diploma or Equivalent

Technical Degree

Tools

Testing Equipment

Job description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

We are seeking knowledgeable customer-focused auto, diesel, aircraft, or forklift technicians to join the Crown team.

Job Responsibilities:

• Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule.
• Train, motivate, and monitor job performance of Field Service Technicians, including while at customer locations. Inspect repairs and scheduled maintenance. Ensure safety practices. Review paperwork and timecards.
• Confer with customers and communicate issues to branch management. Maintain good customer relations.
• Travel to customer locations to troubleshoot, diagnose, and repair lift trucks.
• Perform operator training or train the trainer at customer locations.
• Pick up parts and replenish van inventory. Perform minor repairs and service to the van.
• Complete necessary paperwork.

Qualifications:

• High school diploma or equivalent
• Prior Company experience as a Field Service Technician
• Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics
• Good written/verbal communication, interpersonal, organizational, and motivational skills
• Valid driver's license, good driving record, and ability to safely operate lift trucks
• Technical degree, welding experience, and knowledge of various types of testing equipment preferred

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

Crown also offers Service Technicians:

• Award-Winning Service Training
• Company Vehicle for Field Service Technicians
• Tool Insurance
• No Flat Rate
• Uniforms
• Specialty Tools
• Primarily 1st Shift

EOE Veterans/Disabilities