Field Service Lead - Roanoke, VA

AMERI-CANS; Roanoke (VA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company matched 401k

STD & Accident supplemental

Employee Assistance Program “EAP”

Paid Time Off (PTO)

Paid Sick Time

Personal Days

Unlimited growth potential

Professional Development

Job summary

AMERI-CANS is seeking a skilled Field Service Lead in Roanoke, VA to oversee daily maintenance operations and lead field technicians. The role trains team members, ensures safety compliance, and coordinates with cross-functional staff to deliver reliable service.

Training will occur at our Manassas Park, VA location, with lodging and travel reimbursed. Strong leadership and problem-solving abilities are essential to succeed in a fast-paced environment.

Qualifications

• Leadership experience in field service or operations.
• Strong communication and client-facing skills.
• Experience coordinating field crews and equipment.
• Ability to train and mentor staff.

Responsibilities

• Provide daily supervision and quality control of maintenance operations.
• Coordinate with Inventory Specialist and Maintenance Manager on supplies and planning.
• Lead on-site supervision and support field technicians to ensure job completion.
• Operate, drive, and maintain service trucks and equipment; respond to urgent field needs.
• Ensure safety protocols and company standards are followed.
• Train and develop team members in procedures and equipment operation.

Skills

Leadership

Communication

Field coordination

Team supervision

Problem solving

Training

Organizational skills

Client interaction

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Lead - Roanoke, VA

Operations Roanoke, VA, US

3 days ago Requisition ID: 1161

Salary Range: $65,000.00 To $80,000.00 Annually

Who We Are:

Founded in 2020, AMERI-CANS is a fast-growing, veteran-owned company established by Marine Corps veterans who understand firsthand the critical importance of field sanitation. Headquartered in Manassas Park, Virginia, we have expanded beyond the DMV area and now operate in Indiana, South Carolina, Ohio, Texas, Kentucky and Georgia. Our no-nonsense approach to execution, adaptability, and problem-solving drives our continued growth. We are a mission-driven organization, and our success allows us to give back to fellow veterans and Gold Star families in recognition of their service and sacrifice. We are always looking for veterans pursuing their post-service careers, as well as talented individuals who are motivated to succeed, grow, and make a meaningful impact as part of our team.

Job Overview:

AMERI-CANS is seeking a skilled and reliable Field Service lead to join our team in the Roanoke, VA region.

Training for this position will take place at our Manassas Park, VA, location for approximately 30–45 days. Lodging, per diem, and travel expenses will be reimbursed.

The Field Service Lead plays a central role in coordinating, executing, and upholding high-quality field operations. This position supports the daily supervision of maintenance activities, ensures safety compliance, manages field execution, and leads by example to deliver exceptional, reliable service to our clients. The Field Service Lead is responsible for maintaining operational readiness, training team members, and ensuring that all field work including service, maintenance, site surveys, trailer installations, and emergency responses are executed to AMERI-CANS standards. This role requires a proactive, hands‑on professional who can solve problems quickly, communicate with authority, and drive consistent, high‑performance results.

Job Duties and Responsibilities (Essential Job Duties):

Common activities listed below; actual position responsibilities may vary.

• Provide daily supervision and quality control of maintenance operations, ensuring safe, accurate, and timely execution.
• Coordinate closely with the Inventory Specialist and Maintenance Manager to manage supplies, equipment readiness, and operational planning.
• Lead on‑site supervision and provide hands‑on support to field technicians, resolving issues and ensuring successful job completion.
• Operate, drive, troubleshoot, and maintain all service trucks and equipment; serve as the “jump‑and‑go” responder for urgent field needs.
• Execute service work, pickups, deliveries, site surveys, trailer system installs and troubleshooting calls while communicating professionally with site contacts.
• Ensure strict adherence to all safety protocols, operational standards, and equipment handling requirements.
• Maintain cleanliness, organization, and security of the yard, shop, tools, and service areas.
• Coordinate field activities with other team leads and crews to ensure seamless execution across operations.
• Train, mentor, and develop team members in procedures, equipment operation, and quality control standards.
• Ensure the branch’s service commitments are met by monitoring performance, reporting field updates, and executing all required tasks independently and professionally.
• Facilitate communication from Customers to internal administrative staff ensuring new requests and calls for service are accurately transcribed and proper parties are notified.

Essential Functions:

• Maintain effective communication with management, clients, and team members.
• Demonstrate thorough knowledge of company policies, procedures, and service standards.
• Ensure safe, efficient, and compliant operations at all times.
• Lead by example, promoting teamwork, accountability, and pride in performance.
• Uphold and enforce safety protocols and proper equipment handling procedures.

Education and Experience:

• Any combination of education and experience demonstrating the required skills and knowledge for successful performance.
• Previous field service, maintenance, or logistics experience strongly preferred.
• Leadership or team supervision experience is highly desirable.
• Experience with portable sanitation, equipment operation, or construction services is a plus.

CERTIFICATES, LICENSES:

• Ability to obtain and maintain all required certifications, licenses, and registrations for the position, including:
• DOT Health Certification
• Valid Driver’s License
• Must maintain a clean DMV record.

Skills Required:

• Strong leadership, communication, and Field coordination skills.
• Proficiency in operating, driving, and maintaining service trucks and field equipment.
• Excellent problem‑solving abilities and sound judgment in dynamic, fast‑paced environments.
• Ability to train, mentor, and develop team members to meet quality and performance expectations.
• Strong organizational skills with the ability to manage multiple tasks, projects, and priorities.
• Comfortable communicating with clients, supervisors, and cross‑functional partners.
• Familiarity with maintenance workflows, job tracking, and field documentation preferred.

Abilities:

To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed represent the knowledge, skills, and abilities necessary for the position. This role requires the ability to sit or stand for extended periods; use hands and fingers; and stoop, crawl, bend, twist, reach, and crouch as needed. The individual must be able to perform essential duties with minimal supervision and be capable of lifting up to 50 lbs and dragging up to 185 lbs.

• Company matched 401k
• Company paid STD & Accident supplemental
• Employee Assistance Program “EAP”
• Paid Time Off (PTO) (10 days)
• Paid Sick Time (4 days)
• Personal Days (4 days)
• Unlimited growth potential as we take the business to the next level
• Professional Development

EEOC Disclaimer:

AMERI-CANS is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.