Field Service - Lead

industrialelectricmanufacturing; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

IEM in the United States is seeking a Field Service Lead to manage a team of technicians and engineers performing start-up, commissioning, troubleshooting, and maintenance at customer sites. This role blends hands-on field work with leadership responsibilities to deliver reliable, high-quality service.

You'll supervise roughly 8 technicians across 2-6 active sites, mentor staff, coordinate with project teams, and travel as required to training and field assignments, ensuring project deadlines

Qualifications

• Associate degree or equivalent in power distribution systems.
• Minimum 2 years of field service experience, start-up and commissioning.
• Experience with switchgear and electrical distribution systems preferred.
• LOTO procedures knowledge required.
• Strong teamwork and communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Lead start-up and commissioning at multiple customer sites, ensuring on-time completion.
• Provide daily supervision, mentorship, and training to field technicians.
• Serve as technical lead for product expertise and troubleshooting.
• Travel to facilities to participate in training, tests, and shop activities.
• Identify risks and report to management for action.
• Coordinate with commercial and administration teams for scope beyond start-up.
• Ensure technicians have tools, materials, and documentation.
• Close out jobs with proper paperwork and punch-list resolution.

Skills

Team Leadership

Technical Expertise

Planning & Coordination

Customer Focus

Problem Solving

Safety Compliance

Communication

Organization

Education

Associate degree or equivalent

Job description

At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets.

PURPOSE OF POSITION

The purpose of the Field Service Lead role is to manage, supervise, and optimize the performance of a team of field service technicians and engineers as they perform start-up/commissioning, troubleshooting, and maintenance of IEM products at customer sites. This is a working-lead role, combining hands‑on field responsibilities with direct oversight of a team of approximately 8 technicians supporting 2-6 active customer sites.

SUPERVISORY RESPONSIBILITIES

• Provides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians.

ESSENTIAL FUNCTIONS

• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on time completion and minimizing open issues.
• Provide daily supervision, mentorship, and training to field service technicians.
• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.
• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.
• Identify project areas of risk that may adversely affect the success of subordinate technicians and report these risks to management for action.
• Works on job sites to complete project start-up/commissioning, resolving punch list items found at the job site. Works with IEM Project Managers to update punch lists and ensure jobs are closed out and paperwork deliverables are met.
• Coordinate with commercial and administration teams for requests outside of the start-up/commissioning scope.
• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.
• Report product or quality concerns to management and collaborate with production and engineering teams to address identified deficiencies.
• Work with the Division Manager, Field Service Manager, Field Service Support, and Site Operations Representative in scheduling additional field resources and/or teams to cover service needs.
• Perform other duties as assigned by management.

COMPETENCIES

• Team Leadership & Coaching: Provides day‑to‑day direction, mentorship, and support to field service technicians, reinforcing accountability, development, and high‑quality execution.
• Technical Expertise: Demonstrates strong working knowledge of electrical equipment start‑up, commissioning, troubleshooting, and maintenance, and serves as a technical resource to the team.
• Planning & Coordination: Organizes field activities, manpower coverage, tools, materials, and documentation to support multiple active customer sites and meet service demands.
• Customer Focus: Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities.
• Problem‑Solving & Decision‑Making: Identifies field issues, assesses risk, and takes timely, practical action to support project completion and minimize disruption.
• Safety & Compliance: Promotes and follows safe work practices, including LOTO and site‑specific safety requirements, and reinforces compliance across the team.
• Communication & Collaboration: Communicates clearly with technicians, managers, project teams, and internal support functions to ensure alignment, issue resolution and timely closeout of work.
• Organization & Execution: Manages multiple priorities, maintains attention to detail, and ensures field documentation, punch list updates, and follow‑up actions are completed accurately and on time.

EDUCATION AND EXPERIENCE

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities.
• Minimum of 2 years of field service experience, with an emphasis on start‑up and commissioning of electrical equipment.
• Experience with switchgear, electrical distribution systems, and electrical control systems preferred.
• Familiarity with advanced communication protocols and networking concepts preferred.
• Prior supervisory or lead‑level experience preferred.
• Understanding of lock‑out/tag‑out (LOTO) procedures involving multiple power sources required.
• Strong teamwork and communication skills required.
• Ability to work independently with minimal supervision required.
• Effective problem‑solving skills required.
• Strong organizational skills and the ability to manage multiple priorities required.