Lead Field Service Technician - SBN

Industrial Electric Manufacturing; Indiana (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

IEM is seeking a Field Service Lead to oversee a team of field service technicians and engineers across multiple customer sites, performing start-up, commissioning, troubleshooting, and maintenance of IEM products. You will provide hands-on leadership and technical guidance, ensuring safety, quality, and on-time project delivery.

In this role, you will travel to customer sites and training facilities, mentor technicians, report risks to management, and coordinate with project teams to close out

Qualifications

• Associate degree or equivalent experience in power distribution and commissioning.
• Minimum of 2 years field service experience with start-up and commissioning.
• Experience with switchgear and electrical distribution systems preferred.
• Strong teamwork and communication skills.
• Ability to travel up to 75%.

Responsibilities

• Lead start-up and commissioning across multiple customer sites, ensuring on time completion.
• Provide supervision and training to field technicians.
• Serve as technical lead for troubleshooting and product expertise.
• Travel to manufacturing or field service facilities for training, tests, and shop activities.
• Identify risks and report to management for action.
• Coordinate with commercial and administration teams for requests outside of startup scope.
• Ensure technicians have tools, materials, and documentation to perform work.

Skills

Team Leadership

Coaching

Technical Expertise

Planning & Coordination

Customer Focus

Problem-Solving

Safety & Compliance

Communication

Organization

Education

Associate degree or equivalent in power distribution

Tools

Electrical test equipment

Industrial control systems

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

PURPOSE OF POSITION

The purpose of the Field Service Lead role is to manage, supervise, and optimize the
performance of a team of field service technicians and engineers as they perform start
up/commissioning, troubleshooting, and maintenance of IEM products at customer sites. This is
a working-lead role, combining hands‑on field responsibilities with direct oversight of a team of
approximately 8 technicians supporting 2-6 active customer sites.

SUPERVISORY RESPONSIBILITIES

• Provides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians.

ESSENTIAL FUNCTIONS

• Lead and coordinate start-up and commissioning activities for electrical equipment across
  multiple customer sites, ensuring on time completion and minimizing open issues.
• Provide daily supervision, mentorship, and training to field service technicians.
• Serve as the technical lead, offering product expertise and advanced troubleshooting
  guidance to technicians and engineers.
• Travel to IEM manufacturing or field service facilities as required to participate in or lead
  training activities, factory witness tests, and shop testing.
• Identify project areas of risk that may adversely affect the success of subordinate
  technicians and report these risks to management for action.
• Works on job sites to complete project start-up/commissioning, resolving punch list items
  found at the job site. Works with IEM Project Managers to update punch lists and ensure
  jobs are closed out and paperwork deliverables are met.
• Coordinate with commercial and administration teams for requests outside of the start
  up/commissioning scope.
• Ensure technicians have required tools, materials, and documentation to perform work
  effectively at each site.
• Report product or quality concerns to management and collaborate with production and
  engineering teams to address identified deficiencies.
• Work with the Division Manager, Field Service Manager, Field Service Support, and Site Operations Representative in scheduling additional field resources and/or teams to cover service needs.
• Perform other duties as assigned by management.

COMPETENCIES

• Team Leadership & Coaching: Provides day-to-day direction, mentorship, and support to field service technicians, reinforcing accountability, development, and high-quality execution.
• Technical Expertise: Demonstrates strong working knowledge of electrical equipment start up, commissioning, troubleshooting, and maintenance, and serves as a technical resource to the team.
• Planning & Coordination: Organizes field activities, manpower coverage, tools, materials, and documentation to support multiple active customer sites and meet service demands.
• Customer Focus: Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities.
• Problem-Solving & Decision-Making: Identifies field issues, assesses risk, and takes timely, practical action to support project completion and minimize disruption.
• Safety & Compliance: Promotes and follows safe work practices, including LOTO and site specific safety requirements, and reinforces compliance across the team.
• Communication & Collaboration: Communicates clearly with technicians, managers, project teams, and internal support functions to ensure alignment, issue resolution, and timely closeout of work.
• Organization & Execution: Manages multiple priorities, maintains attention to detail, and ensures field documentation, punch list updates, and follow-up actions are completed accurately and on time.

EDUCATION AND EXPERIENCE

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities.
• Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.
• Experience with switchgear, electrical distribution systems, and electrical control systems preferred.
• Familiarity with advanced communication protocols and networking concepts preferred.
• Prior supervisory or lead-level experience preferred.
• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources required.
• Strong teamwork and communication skills required.
• Ability to work independently with minimal supervision required.
• Effective problem‑solving skills required.Strong organizational skills and the ability to manage multiple priorities required.

PHYSICAL/MENTAL/ENVIRONMENTAL

Physical Demands:
Activities:Sitting - 20% Walking/Standing - 80%
Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs.
Vision: Long periods of close work on technical equipment, drawings, and
computer screens.
Travel:Occasional travel (up to 75%) may be required to IEM
regional field offices and vendor sites.
Mental Demands: Ability to interpret technical information, analyze issues, prioritize
multiple tasks, solve problems in the field, and make sound
decisions in a fast-paced service environment.
Environment: Climate-controlled office and warehouse environments, with
occasional exposure to customer job sites as needed.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things - come be part of the journey.

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

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