Field Service Installation Technician

Peak Technologies; Salt Lake City, Roy (UT, UT); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled engineer to lead on-site assignments involving cutting-edge automated systems. This role demands a proactive problem-solver who excels in customer interactions and technical analysis. You'll be responsible for installations and troubleshooting, ensuring high levels of customer satisfaction. With extensive travel required, this position offers the opportunity to work with innovative technologies in a dynamic environment. If you're ready to take your engineering skills to the next level and thrive in a collaborative team, this is the perfect opportunity for you.

Qualifications

• Professional qualification in engineering with 2-3 years of experience.
• Knowledge of automated systems and troubleshooting skills.

Responsibilities

• Plan and execute on-site engineering assignments and installations.
• Interface with customers to ensure project status and satisfaction.

Skills

Technical Analysis

Customer Service

Time Management

Troubleshooting

Communication Skills

Multitasking

Education

Professional qualification in Engineering

2-3 years of relevant experience

Tools

Machine Vision Systems

Electro-Mechanical Systems

Java Scripting

Job description

Location: Remote in DFW TX, Atlanta GA, Salt Lake City UT, or Denver CO
Pay Range: $28-$32/hr
Extensive travel required

JOB SUMMARY & SCOPE:

1. Plan, execute, and troubleshoot various on-site engineering assignments, including installations and fault finding for a range of automated systems including image-based identification and inspection systems, RFID and Bluetooth ID solutions, refrigerated Locker Systems, Autonomous Mobile Robotic Systems, Print/Applicator Systems, and other automated technology as needed.
2. Interface with customers and management to ensure project status updates and address service issues.
3. Provide high-level customer service and satisfaction.
4. Extensive travel (up to 90%) required for customer site visits.

KEY ACCOUNTABILITIES:

1. Independently complete technical analysis on complex systems.
2. Interpret engineering drawings and possess knowledge of industrial controls and communication protocols.
3. Experience with Electro-Mechanical systems.
4. Handle difficult customer situations with logical troubleshooting.
5. Demonstrate excellent time management and proactive communication.
6. Multitask and work effectively under pressure.
7. Collaborate effectively as part of a team.
8. Maintain a focus on customer satisfaction.
9. Build transparent communications internally and externally.
10. Perform additional duties as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS:

1. Professional qualification in relevant engineering field with 2-3 years of experience in relevant environments, or equivalent combination of education and experience.
2. Knowledge and experience in Machine Vision Systems, Autonomous Mobile Robotics, Refrigerated Locker Systems, and Print/Apply Systems.
3. Basic Java scripting experience for data formatting and communications.
4. Flexibility to work evening/weekend hours or varying patterns.
5. Potential for occasional international travel.
6. Ability to work remotely and within a team environment.
7. Valid Driver's License without restriction.
8. Legal authorization to work in the country.
9. Physical capability for prolonged standing/walking, lifting, and ladder use.

TYPICAL PERFORMANCE TARGETS:

1. Sustained excellence in project and process delivery.
2. Continuous improvement in delivery efficiency.
3. Innovation in safety, quality, and/or cost.

LANGUAGE SKILLS:

1. English primary language for daily operations, with additional support for Spanish, French, and Dutch.
2. Effective reading and interpretation of documents and correspondence.
3. Proficient verbal communication with internal and external stakeholders.

DECISION MAKING + REASONING:

1. Accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS:

1. Collaborative engagement with Customer Service Engineers, Solution Engineers, Field Services Installation Specialists, Sales/Sales Management, Peak Management Team, and Customer Management.