Field Service Installation Technician

Peak Technologies; Dallas (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in automated technology is seeking an engineering professional to manage on-site assignments across various high-tech systems. The role involves extensive travel and requires the ability to handle complex technical analyses and deliver excellent customer service. Ideal candidates will have a professional qualification in engineering and experience with cutting-edge technologies such as Machine Vision Systems and Autonomous Robotics. This remote role offers an attractive pay range and the chance to engage in innovative projects.

Qualifications

• 2-3 years of experience in relevant environments or equivalent.
• Knowledge of Machine Vision Systems, Robotics, and Print/Apply Systems is essential.
• Ability to communicate effectively in English and support for other languages.

Responsibilities

• Plan and execute engineering assignments with extensive travel for installations.
• Provide updates and address customer service issues effectively.
• Complete technical analysis on complex systems and maintain customer satisfaction.

Skills

Customer service

Time management

Problem-solving

Communication

Multitasking

Education

Professional qualification in engineering field

Tools

Machine Vision Systems

Java scripting

Electro-Mechanical systems

Job description

Location: Remote in DFW TX, Atlanta GA, Salt Lake City UT, or Denver CO
Pay Range: $28-$32/hr
Extensive travel required

JOB SUMMARY & SCOPE:

• Plan, execute, and troubleshoot various on-site engineering assignments, including installations and fault finding for a range of automated systems including; image-based identification and inspection systems, RFID and Bluetooth ID solutions, refrigerated Locker Systems, Autonomous Mobile Robotic Systems, Print/Applicator Systems, and other automated technology as needed.
• Interface with customers and management to ensure project status updates and address service issues.
• Provide high-level customer service and satisfaction.
• Extensive travel (up to 90%) required for customer site visits.

KEY ACCOUNTABILITIES:

• Independently complete technical analysis on complex systems.
• Interpret engineering drawings and possess knowledge of industrial controls and communication protocols.
• Experience with Electro-Mechanical systems.
• Handle difficult customer situations with logical troubleshooting.
• Demonstrate excellent time management and proactive communication.
• Multitask and work effectively under pressure.
• Collaborate effectively as part of a team.
• Maintain a focus on customer satisfaction.
• Build transparent communications internally and externally.
• Perform additional duties as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS:

• Professional qualification in relevant engineering field with 2-3 years of experience in relevant environments, or equivalent combination of education and experience.
• Knowledge and experience in Machine Vision Systems, Autonomous Mobile Robotics, Refrigerated Locker Systems, and Print/Apply Systems.
• Basic Java scripting experience for data formatting and communications.
• Flexibility to work evening/weekend hours or varying patterns.
• Potential for occasional international travel.
• Ability to work remotely and within a team environment.
• Valid Driver's License without restriction.
• Legal authorization to work in the country.
• Physical capability for prolonged standing/walking, lifting, and ladder use.

TYPICAL PERFORMANCE TARGETS:

• Sustained excellence in project and process delivery.
• Continuous improvement in delivery efficiency.
• Innovation in safety, quality, and/or cost.

LANGUAGE SKILLS:

• English primary language for daily operations, with additional support for Spanish, French, and Dutch.
• Effective reading and interpretation of documents and correspondence.
• Proficient verbal communication with internal and external stakeholders.

DECISION MAKING + REASONING:

• Accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS:

• Collaborative engagement with Customer Service Engineers, Solution Engineers, Field Services Installation Specialists, Sales/Sales Management, Peak Management Team, and Customer Management.