FIELD SERVICE & INSTALL TECH

ZipRecruiter; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in entry solutions is seeking a Technical Support Specialist to provide installation and maintenance support for their products. This role requires strong electrical skills and the ability to travel frequently. The company offers competitive compensation, comprehensive benefits, and opportunities for career development.

Benefits

Competitive compensation with bonus potential

Medical, Dental & Vision plans

100% company-paid medical premiums

401(k) with company match

Generous PTO & Paid holidays

Maternity & Paternity Leave

Short- and Long-term disability benefits

Employee assistance programs

Qualifications

• Two-year degree in Electrical/Electronic Theory or equivalent experience.
• Valid U.S. driver license and ability to travel.
• Fluency in Spanish is a plus.

Responsibilities

• Provide product service and support via telephone and site visits.
• Work with contractors to install products safely and efficiently.
• Train less experienced technicians.

Skills

Electrical skills

Troubleshooting

Mechanical installation

Communication

Customer-focused attitude

Attention to detail

Education

Two-year degree in Electrical/Electronic Theory

Tools

Microsoft Office

Job description

Job Description

Why Choose Boon Edam?

Are you looking for a challenging career in a technology-driven industry? Boon Edam may be the entry to your future!

Boon Edam is a global market leader in entry solutions with offices across the world. Although we currently employ over 1400 people worldwide, we remain a family company at heart. We are proud that many of our employees have been with us for over a decade, starting their careers here and developing through our internal training and career development programs. We are characterized by our drive to create premium entry solutions and our dedication to our company, colleagues, and customers. We strive to ensure our clients are fully satisfied with our service, and we expect our staff to show the necessary flexibility to achieve this.

Purpose / General Description

Provide technical support for the installation, service, and maintenance of Boon Edam products.

What We Offer:

• Competitive compensation with bonus potential
• Medical, Dental & Vision plans
• 100% company-paid medical premiums for you and your family
• Life Insurance
• 401(k) with company match
• Generous PTO & Paid holidays
• Maternity & Paternity Leave
• Short- and Long-term disability benefits
• Employee assistance programs
• And more

Essential Duties and Responsibilities:

• Provide product service and support via telephone and site visits within the branch area.
• Work with general contractors, subcontractors, and end-users to install Boon Edam products professionally, safely, and efficiently.
• Coordinate remotely with the Technical Service Manager, Installation Manager, and Customer Support team at our Lillington, NC facility.
• Train less experienced installation and service technicians.
• Record and track installation and support materials for project documentation.
• Work independently from the factory with assigned tasks.

Minimum Requirements:

• Two-year degree in Electrical/Electronic Theory, Plant Maintenance, or similar, or equivalent field experience.
• Valid U.S. driver license and ability to obtain a U.S. passport for international travel.
• Ability to travel approximately 90% of the time.
• Electrical skills, including low voltage electronics and high voltage electrical theory.
• Ability to read and interpret electrical schematics.
• Electrical troubleshooting skills.
• Strong mechanical installation skills (layout, assembly, tie-in, etc.).
• Ability to read mechanical and construction drawings.
• Experience with hand tools such as drills, hammers, levels, etc.
• Excellent verbal and written communication skills.
• Attention to detail.
• Proficiency in Microsoft Office, PC, and Internet Explorer.
• Customer-focused attitude.
• Ability to lift 50 lbs routinely.
• Ability to pass OSHA, background, and drug screenings regularly.
• Fluency in Spanish and English is a plus but not required.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.