Field Service Engineer - USA East (m/f/d)

NVision Imaging Technologies; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

NVision Imaging Technologies is seeking a Field Service Engineer based in the East USA to deliver expert service for advanced medical equipment. This role combines technical expertise with project leadership, requiring a valid driver’s license and extensive travel. Enjoy a remote setup with competitive compensation and generous vacation days while making a difference in cancer treatment.

Benefits

30 vacation days

Health Insurance Plan, Vision and Dental

401K with a 5% employer match

Qualifications

• Minimum 4 years’ experience in medical or similar field service.
• Valid driver's license - required.
• Fluent English skills.

Responsibilities

• Lead onsite troubleshooting, diagnosis, repair, and preventative maintenance.
• Manage and update technical documentation in areas of expertise.
• Coordinate service tasks with customers.

Skills

Problem Solving

Critical Thinking

Decision Making

Customer-centric Mindset

Education

Engineering Degree (Electronics/Mechanics preferred)

Job description

Your mission

We’re seeking an experienced Field Service Engineer (m/f/d) based in USA (East), who will serve as the technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites in the US. This position combines technical expertise with project leadership skills to deliver an exceptional service experience.

• You lead onsite troubleshooting, diagnosis, repair, and preventative maintenance
• You manage and update technical documentation in areas of expertise.
• You document all service procedures, parts replacements, diagnostics, error codes, fixes, and site observations in customer files.
• You advise clients on equipment care best practices and help develop customized maintenance plans.
• You assist in testing new products, solutions, and product enhancements and provide feedback to engineering teams.
• You will be responsible for the transfer of information and training to other service technicians
• You coordinate service tasks with customers
• You organize and maintain orderly spare parts inventory
• You will have ongoing direct contact with supplier's technical team abroad
• You help peer technicians in the field
• You report quality complaints and safety reports

Your profile

• Engineering degree (with a preference for Electronics/Mechanics)
• Based in the US (East)
• Minimum 4 years’ experience in medical or similar field service
• Strong problem solving, critical thinking, and decision-making capabilities.
• Experience with systems involving electronics, precision mechanics.
• Valid driver's license - required.
• Fluent English skills
• Customer-centric mindset
• Extensive domestic travel within the US required (approx. 70%)

Why us?

• Key role in a highly advanced and fast-growing startup company
• Impactful product promoting better understanding and treatment of cancer
• International team, from over 20 different nationalities
• Enjoyable work atmosphere with an open-door and open communications mentality
• Competitive compensation
• Fully remote (within the US) with flexible working hours within set guidelines
• 30 vacation days
• Health Insurance Plan, Vision and Dental
• 401K with a 5% employer match

contact information

Any questions? Please contact:

Sandra Schärli
Senior Talent Acquisition Manager
mail:[e-mail]