Field Service Engineer (USA based)

ZipRecruiter; Cincinnati (OH); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their dynamic US team. This exciting role involves extensive travel to customer sites, where you'll be responsible for the installation, repair, and maintenance of cutting-edge automated manufacturing equipment. You'll work with minimal supervision, collaborating with international teams to ensure top-notch customer support. If you're passionate about technology, have a strong mechanical background, and thrive in a fast-paced environment, this opportunity offers the chance to grow your career while working on multi-million-dollar projects. Join a company that values your expertise and offers a competitive salary with benefits.

Qualifications

• 5+ years of experience in installation and maintenance of industrial equipment.
• Strong electrical and mechanical aptitude required.

Responsibilities

• Commission, service, and repair electro-mechanical manufacturing equipment.
• Provide training and leadership on production equipment safety.

Skills

Troubleshooting electrical circuits

Electrical aptitude

Industrial mechanical aptitude

PC skills (Windows Office)

PLC familiarity

Ability to read wiring diagrams

Knowledge of pneumatic systems

Ability to lift 75 lbs

Bilingual (English and Spanish)

Ability to multitask under pressure

Education

High School Diploma or equivalent

Associate's Degree in industrial automation

Job description

Job Description

Tired of that day-to-day routine? Looking for a challenge where you can travel and work with world class companies to perfect their production? This is your chance!

Working for great customers we build a solid reference base and continue to build on this base for a great Dutch machine building and automation company KSE - The Batching Experts!

We are now looking to further grow our US team with an additional field service engineer as our boots on the ground.

Are you able to travel to customers' sites and help them thrive in a dynamic environment? Can you build relations with our customer base, your fellow service engineers, and our team in Bladel - The Netherlands? Then we are looking for you!

Field Service Engineer (USA based)

We are seeking a field service Engineer to join our field service/installation team. In this position, you will work with minimal supervision (after initial on-the-job training), performing a broad range of field service activities, including installation, repairs, preventative maintenance, and customer support functions on automated industrial manufacturing equipment. In many cases, these installations are multi-million-dollar investments running 24/7 operations for our customers. This position requires heavy domestic and possibly international travel. Long-term travel is sometimes required, usually 1 week up to 2-4 weeks on some occasions.

Key Responsibilities

You will report to our US Field Service Engineering Manager and work with our service team based in the Netherlands to supply US-based customers with support, either on call or on site.

1. Commission, service, repair, and perform maintenance as necessary on electro-mechanical manufacturing equipment.
2. Troubleshoot software-controlled electro-mechanical machinery to root-cause.
3. Provide training and leadership on the use and safety of production equipment.
4. Perform preventive maintenance activities on equipment.
5. Assist Engineering in equipment specification modifications and upgrades.
6. Provide onsite leadership and technical support for the field service installation team.
7. Maintain inventory of service parts, tools, and test equipment.
8. Participate in continuous improvement by identifying solutions and recommending improvement.
9. Align planning with customer planning and organize efficient day-to-day operation.
10. Document projects by completing reports and checklists for customers and Netherlands back-up.
11. Maintain timeliness, appearance, and organization in all areas of responsibility.
12. Generating (advisory) reports to the customer and processing order data for billing purposes.

Required Skills and Knowledge

1. Ability to troubleshoot electrical circuits systems.
2. Must have a strong electrical aptitude and industrial mechanical aptitude.
3. Must have general PC skills, including Windows Office suite (Excel, Word, etc.).
4. To have PLC familiarity (purpose, function, and basic programming).
5. Programming background desired, but not required.
6. Ability to remotely access software and troubleshoot equipment.
7. Ability to read and interpret wiring diagrams, schematics, and mechanical drawings.
8. General knowledge of pneumatic, vacuum, and hydraulic systems.
9. Ability to meet deadlines, multitask, work under pressure, and able to work independently in remote locations.
10. Ability to lift up to 75 lbs. on a daily basis.
11. Willingness to travel on short notice, including international travel.
12. Must have a very strong grasp of English both written and verbal; bilingual in Spanish is highly preferred.
13. Must have a valid driver’s license and the ability to acquire a passport.
14. Must pass criminal and professional background check and pre-employment drug screening.

Experience

You are living in the Midwest (Ohio/Kentucky/Kansas/Missouri/Illinois), other Midwest states or adjacent locations will be considered as well, and have 5+ years’ experience in installation, repair, and maintenance of industrial equipment in a manufacturing environment and experience with industrial electronics (servos, motion controls, various sensors, etc.). We require a minimum of 5+ years of customer field service experience as clear communication with customers and our Dutch office are critical for this role.

Military with technical backgrounds are encouraged to apply.

Education

You have a HS Diploma or equivalent, although an Associate’s Degree or vocational/technical training in industrial automation or robotics will be advantageously considered.

What we offer

We offer a challenging role with freedom to travel and growth potential of our customers and yourself. Be part of our growing US team and business and work on multi-million-dollar sites with the best in the business. We offer a competitive salary with benefits. Based on our growth, we are striving for a hire in Q2-Q3 2025.