Field Service Engineer - US Remote

Motorola Solutions; Saint Paul (MN); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Travel requirements

Relocation provided

Incentive bonus plans

Medical, dental, vision benefits

10 paid holidays

Employee stock purchase plan

Job summary

Motorola Solutions is seeking a Field Service professional to install and support Video Products at client sites, train end users, and provide expert guidance on hardware deployments across Azure/Linux/Windows environments.

You will travel up to 75% to customer sites, work in CJIS contexts, and ensure IT networking and server maintenance. Background checks are required and safety/compliance are emphasized.

Qualifications

• Experience with networking and IT systems in field deployments.
• Extensive computer use experience across varied environments.
• 3+ years in a Field Service environment.

Responsibilities

• Install and/or configure hardware and software for Video Products at client sites.
• Train end users on functionality of video systems.
• Provide consultation and guidance to partners or customers during deployments.
• Generate technical field trip reports and deployment documentation.
• Coordinate with customer IT resources to resolve networking and server issues.

Skills

Networking

Computer literacy

Field service experience

Education

High school diploma or higher

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. Carry out Major and Minor installations and support Motorola Video applications at Client sites. These can be Azure cloud based, Linux based, or Windows based depending on the customer. Windows based depending on the customer. Install and support In-Car Video and Body Worn Camera hardware. Train end users on functionality of end to end usage of the video system. Provide consultation and/or expert advice to Partners or Customers who are executing hardware deployments on behalf of Motorola Solutions. Work effectively in IT environments and provide feedback to support customer IT resources to resolve IT functional issues including networking, port protocols and server maintenance. Generate technical field trip reports and technical deployment documentation.

• Must be have experience with Networking
• Must have extensive computer use experience
• 3+ years of experience working in a Field Service environment preferred.
• Ability to deviate from established policies and procedures to effectively resolve a customer issue in time sensitive deployments.
• The ability to travel up to 75%.
• Ability to install and/or configure hardware and/or software for Video Products.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $75,000 - $85,000 USD

LI-REMOTE

High School diploma, Technical Certificates, or Associate's, or Bachelor's degree, plus 3+ years of experience in one of the following areas: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wireless Communication Systems, IT Systems, Mobile or Fixed Video Systems, Telecommunications, and Public Safety experience required for this position.

Must be able to obtain a background clearance as required by our government customers.

• Travel Requirements
• Relocation Provided
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 10 Paid Holidays
• Employee Stock Purchase Plan

All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.