Field Service Engineer - UK South East England or Midlands

Remote Worker LTD.; United States; Remote; USD 53,000 - 86,000; Full time

Benefits offered by this job

Bonus

Rewards Scheme

Company Car

Company Pension

Life Insurance

Private Medical Insurance

Sick Pay

Job summary

Haemonetics is seeking a Field Service Engineer to install, service, repair and maintain a portfolio of devices in South East England or Midlands. The role requires travel within the region and UK, with application training to customers and staff to ensure proper use of equipment.

Ideal candidates have a technical engineering background and 4+ years in field service or medical devices, strong English skills, and the ability to work independently with flexible travel.

Qualifications

• Degree in technical engineering or technical education.
• 4+ years of experience in a Field Service position or medical device environment.
• Impeccable customer service skills and professional demeanor.
• Fluency in English; ability to travel overnight (1–2 nights per week).

Responsibilities

• Installation, proactive and preventive maintenance, troubleshooting and repair services for customers in the region.
• Manage minimal downtime on Haemonetics systems through training site personnel and quick problem investigations.
• Coordinate and prepare application training.
• Deliver application training to site personnel to use the medical equipment installed.
• Coordinate and deliver technical training for customer personnel and Haemonetics employees.
• Develop strong partnerships with prospective customers and promote products.

Skills

Customer service

English fluency

Travel flexibility

Driving license

Computer skills

Time management

Communication

Education

Engineering degree

Technical education

Tools

Networking basics

PC literacy

Job description

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

For South East England or Midlands , the incumbent will be a customer-focused and technically motivated Field Service Engineer, who will be responsible for the installation, service, repair and maintenance of our portfolio of devices and services as well as for providing application support for the customers to ensure correct use of the installed equipment. The incumbent is expected to travel within their designated region and UK as required.

Our Portfolio of Products include:

Cell Saver® Elite®+ System

The Cell Saver® Elite®+ autotransfusion system provides hospitals with an easy-to-use way to recover a patient’s own blood during medium to high blood loss procedures. This includes cardiac, orthopedic, trauma, transplant, vascular and OBGYN surgeries. The complete system is designed to be intuitive and flexible for optimal performance and to support exceptional patient care.

TEG® 6s

Providing fast, actionable results to help you reduce risks, complications and costs

The TEG 6s haemostasis system advances viscoelastic haemostasis testing to deliver high-quality results. The cartridge-based TEG 6s analyser is small, robust and easy-to-operate allowing it to be confidently placed in convenient settings to further reduce time to clinical decisions.

BloodTrack®

Support patient safety, maintain traceability and reduce costs

The BloodTrack® modular suite of blood management and bedside transfusion solutions act as an extension of your transfusion laboratory information system to optimise your hospital’s blood supply chain and provide safe, secure and fully traceable remote blood storage.

Responsibilities

• Installation, proactive and preventive maintenance, troubleshooting and repair services for customers in the above - mentioned region
• Management of minimal downtime on all Haemonetics systems, through effective training of site personnel and quick problem investigations
• Organization, coordination and preparation of application training
• Delivery of application training to site personnel to effectively use the medical equipment installed
• Coordination and delivery of technical training for customer personnel, as well as Haemonetics’ employees
• Development of strong partnerships with prospective customers by organizing product demo as well as with existing Haemonetics’ customers by constantly promoting our products

Education and Experience Requirements

• Degree in technical engineering or technical education with sound technical knowledge or at least four years of experience in a Field Service position or medical device environment or a similar role
• Impeccable customer service skills and a confident and professional manner in customer facing environments.
• Technical aptitude to understand, train customers and users on products
• Excellent mastery of English
• Flexibility to travel and overnight stays (1 or 2 nights per week on average)
• Ability to work autonomously in a constantly changing environment
• Self-motivated with the ability to work independently
• Capacity to manage time constraints
• Demonstrated computer & basic networking skills
• Full Driving license

Benefits:

• Bonus
• Rewards Scheme
• Company Car
• Company Pension
• Life Insurance
• Private Medical Insurance
• Sick Pay

Schedule:

• Monday to Friday

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