Field Service Technician, Iowa City, Iowa

BD; Iowa (LA); On-site; USD 62,642,000 - 100,289,000; Full time

Job summary

The Field Service Engineer role at BD involves installing, servicing, maintaining, and implementing field corrective actions on BD Life Sciences equipment at customer laboratories. You will report to the District Service Manager and work with district leads for instrument training and on-the-job certification while complying with quality and safety regulations.

Responsibilities include on-site servicing, troubleshooting, asset management, customer communication, and collaboration with Technical

Qualifications

• Associates degree in electrical or mechanical engineering or similar field.
• Strong MS Office proficiency (Word, Excel, PowerPoint).
• Experience interfacing with customers in a service role preferred.

Responsibilities

• Provide service, preventive maintenance, modifications and installations of BD LifeSiences equipment at customer sites.
• Troubleshoot system failures and perform on-site repairs with timely support.
• Manage assets including devices, tools, and parts and document time and expenses.
• Maintain positive relationships with customers and coordinate with district team and dispatch.

Skills

MS Office

Customer facing

Cybersecurity basics

Teamwork

Shift flexibility

Safety compliance

Communication

Driver's license

Problem solving

Education

Associates degree in electrical, mechanical or similar engineering

Biomed program

Equivalent Military training

Computer Networking, Computer science

Tools

On-site service tools

Diagnostic tools

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Position Summary

The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.

The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

Key Deliverables And Responsibilities Include

• Provide service, preventive maintenance, modifications and installations of BD LifeSiences equipment at Customer sites with minimal supervision.
• Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
• Manage company assets including, cell phone, computer, tablet, tools, inventory parts, ect.
• Establish and foster positive business relationships with customers and peers
• Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.
• Provide ongoing feedback to customers in regards to instrument repair and status.
• Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support
• Work closely with district team leads and dispatch to schedule and support customer base.

Qualification

• Associates degree in electrical, mechanical or similar engineering degree
• Computer Networking, Computer science
• Must be proficient in Microsoft word, excel, PowerPoint and be able to utilize computer based tools for reports, email and general communication
• Ability to work both individually and in team setting.
• Must be able to interface with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.
• Willingness and ability to work different shifts, on-call, nights and weekends in case of need.
• Understanding of basic computer security concepts and best practices.
• Excellent verbal and written communication skills.
• Good problem-solving and critical thinking skills
• Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.
• Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
• Must be able to lift up to 30lbs frequently and up to 70lbs infrequently
• Must be able to handle standing, bending and stooping over a prolonged period of time (up to 10 hours)
• Must be able to push/pull materials up to 100lbs
• Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy.

Preferred

• Biomed program preferred.
• Equivalent Military training acceptable.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Work Shift

US BD 1st Shift 8am-5pm (United States of America)

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You".

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$21.90 - $35.00 USD Hourly