Field Service Engineer/Technician

Barry-Wehmiller Companies Inc.; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

BW Papersystems, part of the Barry-Wehmiller Group, seeks a Field Service Engineer to install, service, and troubleshoot capital equipment in the paper/converting industries. This role involves extensive travel and hands-on PLC work to optimize machine performance and customer satisfaction.

The position requires strong problem-solving, technical documentation, and the ability to work independently in customer facilities nationwide.

Qualifications

• Hands-on PLC programming, debugging and troubleshooting experience.
• Experience with electrical, pneumatic and control systems.
• Strong customer relations and communication skills.

Responsibilities

• Program, debug and troubleshoot PLC systems and automation controls.
• Troubleshoot customer equipment on-site and provide timely solutions.
• Assist with on-site installations, commissioning and upgrades of machinery.

Skills

PLC programming

Troubleshooting

Customer service

Installations

Diagnostics

Training

Documentation

Technical guidance

Education

B.S. in Electrical/Mechanical/Industrial Eng.

2-year electro-mechanical tech degree

High school diploma + 7 years experience

Tools

CAD

SolidWorks

Job description

About Us: BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. For more information, visit bwpapersystems.com. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description

Barry-Wehmiller is seeking highly skilled and motivated team players to join our Field Service team. This opportunity may be within one of the following industries: paper, packaging, converting, or precast concrete. If you are passionate about working hands-on with machinery, have experience in PLC programming and troubleshooting, and thrive in a customer-focused, self-directed environment, we encourage you to apply. Whether you're a recent graduate or an experienced professional, this role offers a chance to grow your career while contributing to the success of a globally recognized organization. Please note that these roles typically involve extensive travel, with a travel percentage ranging from 75-100%.

Position Description

As a Field Service Engineer at Barry-Wehmiller, you will play a vital role in the installation, servicing, PLC programming/troubleshooting, and support of capital equipment within the paper, packaging, converting, or precast concrete industries.

Key Responsibilities/Complexities

• PLC Programming and Troubleshooting: Program, debug, and troubleshoot PLC systems and other automation controls to optimize machine performance.
• Customer Support: Troubleshoot customer equipment issues on-site, providing timely and effective solutions.
• Installations and Upgrades: Assist with on-site installations, commissioning, and upgrades of new and existing machinery.
• Diagnostics and Servicing: Conduct routine and emergency servicing, diagnosing electrical, pneumatic, and mechanical issues.
• Training: Train customer operation and maintenance personnel with an emphasis on safety, PLC systems, and best practices.
• Documentation: Maintain detailed records, including installation reports, programming changes, and service documentation.
• Technical Guidance: Utilize assembly drawings, wiring diagrams, PLC ladder logic, machine manuals, and technical procedures for installations and adjustments.
• Quality Assurance: Detect and report defective or faulty materials and equipment.

Competencies

• PLC Expertise: Hands-on experience in PLC programming, debugging, and troubleshooting.
• Knowledge of manufacturing methods, automation controls, and electrical/pneumatic systems.
• Ability to read and interpret schematics, prints, assembly layouts, and ladder logic.
• Strong customer service skills with the ability to positively influence relationships.
• Excellent problem-solving skills in situations with limited standardization.
• Proficiency in MS Office; experience with CAD systems or SolidWorks is beneficial.
• Strong written and verbal communication skills; multilingual proficiency is a plus.
• Exceptional multitasking abilities, adaptability, and a positive attitude.

Supervisory/Responsibility

Work independently with general direction, adhering to policies and objectives. Provide technical guidance for installations and PLC programming to team members as needed.

Work Environment

Field Service Engineers primarily work in customer facilities, often exposed to elements like dirt, oil, and grease. Extensive travel is required, with overnight stays and extended periods away from home.

Physical Demands

Standing, sitting, climbing, balancing, stooping, kneeling, and crawling may be required. Lifting up to 50 pounds unassisted; greater than 50 pounds with assistance. Normal mental and visual attention is required to perform various duties.

Position Type

This is a full-time, regular position. Extended days and hours may be required to meet business needs. Field time is anticipated to be approximately 75-80% annually, with holiday and weekend work routine for this role.

Travel

This position requires up to 100% travel, with Field Service Engineers/Technicians spending approximately 21 days (mix of consecutive and non-consecutive customer visits) of each month traveling and working away from home. Travel schedules are planned in advance to provide flexibility and predictable time off between assignments. When not traveling or working on a customer assignment, Field Service Team Members are not expected to report to an office. The Field Service Team can live in nearly any of the lower-48 states as long as the location is within 2 hours of an airport. Travel throughout the United States is required. Assignments may involve extended stays at one or multiple customer sites. This could include periods of two weeks or more without scheduled time off depending on the project and customer requirements. Field Service Team Members are responsible for independently coordinating and booking their business travel, managing all travel logistics, and accurately completing and submitting expense reports in accordance with company policies. Field Service Team Members get to keep all travel rewards (hotel, airline, rental car). International travel opportunities may also be available based on business needs and the employee’s interest and availability. Candidates must be eligible to obtain and maintain a valid passport.

Required Education and Experience

• Field Service Engineer: Bachelor of Science in Electrical, Mechanical, or Industrial Engineering, Engineering Technology, or Controls from an accredited institution.
• Field Service Technician: A two-year post-high school diploma/certificate in electro-mechanical technology or a similar associate/technical degree OR a high school diploma with a minimum of 7 years of relevant experience.
• PLC Programming: Hands-on experience in programming, debugging, and troubleshooting PLCs is required. Knowledge of electrical, pneumatic, and control systems is required. Good mechanical aptitude and customer relations skills are essential.

Compensation

The approximate pay range for this position is $80,000–$110,000 annually. Please note that the pay range is a good faith estimate at the time of posting and may vary based on factors such as experience, skills, and geographic location.

M/F/D/V

This organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company: BW Papersystems

Throughout Barry-Wehmiller, we hold ourselves to a unique measure of success: by the way we touch the lives of people. It’s that vision that drives us in creating world-class experiences and solutions for our customers and unites us around our common goal—to use the power of our business to build a better world.

Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V