Field Service Engineer/Technician

Barry-Wehmiller; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

A leading manufacturer in concrete equipment is seeking a Field Service Engineer to travel extensively and provide advanced support at customer sites. The role involves installation, servicing, and troubleshooting electro-mechanical equipment. The ideal candidate will have a high school diploma, 4 years of technician experience, and be able to adapt in fast-paced environments. Competitive compensation between $85,000 and $110,000 annually is offered.

Qualifications

• Minimum 4 years’ experience as a Field Service Engineer/Technician.
• Proven ability to travel extensively for work.
• Ability to adapt to change in a fast-paced environment.

Responsibilities

• Travel to customer sites for installations and service.
• Document and report all service-related activities.
• Conduct on-site training with customer personnel.

Skills

Diagnosing electro-mechanical equipment

Customer communication

Wire and high-pressure control troubleshooting

Education

High school diploma

Associate degree from a technical school

Tools

Mechanical tools

Electronic measuring devices

Job description

About Us

Headquartered in St. Louis, MO, USA, Afinitas is the global market leader for pipe and precast concrete equipment, forming systems and concrete accessories used to build the world’s critical transportation, water and utility infrastructure systems. Afinitas is known for the innovative technologies and services it provides through its trusted HawkeyePedershaab, BFS, New Hampton Metal Fab and other well-known brands, which customers have relied upon for decades. Afinitas is a part of BW Forsyth Partners, LLC, the investment arm of Barry-Wehmiller, a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

BARRY-WEHMILLER is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description

The Field Service Engineer will regularly travel to our customer sites to deliver advanced support to our customers in the Concrete Infrastructure and Supporting industries, carrying out installs, commissioning, servicing, and upgrades. This role requires a minimum of 65% travel, primarily by airplane and for multiple nights at a time.

Core Technical Responsibilities

• Commission and test machines using certified test procedures and perform preventative maintenance and emergency service at customer sites.
• Accurately document and report all service-related activities, including submitting Electronic Service Reports and Expense Reports at appropriate intervals, per company procedures.
• Promote sales of additional Afinitas product offerings such as service programs, new equipment leads, spare parts kits, etc.
• Provide timely feedback to the Engineering Department on equipment reliability and design.
• Maintain all company property, including laptop, cell phone, safety equipment, and tools in good condition.
• Troubleshoot hydraulic and electrical control systems via network connection directly to the production machine (Siemens control systems used).
• Demonstrate significant experience working in large production facilities, performing heavy mechanical work including basic stick, TIG, and MIG welding, mechanical drawing interpretation, and broad experience with various mechanical tools.
• Conduct on-site training with customer personnel to ensure proper operation of equipment.
• Hold meetings with customers, including introductory job scope and exit meetings.
• Communicate between the field and internal office support staff on technical and administrative issues.
• Attend refresher training classes and planned technician meetings with other service team members to promote continuous improvement of technical and non-technical skillsets.

Essential Functions & Responsibilities

• Complete detailed root-cause analysis studies, recommending solutions and next steps.
• Collect feedback on common product issues and skills gaps to support the management of continuous improvement programs.
• Act as an onsite Safety Leader for the field service organization, including reviewing current safety trends and injuries, providing continuous feedback, and submitting safety opportunities and/or near misses for discussion and action within the entire Service Team.

Qualifications & Abilities

• High school diploma required. Associate degree from a technical school or commensurate military experience preferred.
• Minimum 4 years’ experience as a Field Service Engineer/Technician. May substitute with 4 years of military experience plus 2 years of field customer service work, OR an Associate degree plus 2 years of field customer service work, OR at the discretion of the North America Service Leader.
• Proven ability to travel extensively for work, including domestic and international assignments of varying durations. Comfortable with frequent air travel and extended stays away from home.
• Advanced knowledge of diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field with the ability to identify root causes.
• Support and cultivate a positive team environment and lead by example.
• Professional communication with an ability to resolve customer issues and defuse conflict.
• Ability to adapt to change in a fast-paced environment; hands-on problem solving.
• Ability to work independently with little supervision while managing difficult and high-pressure customer situations.
• Ability to work overtime and weekends, particularly for escalated Key Account customer situations.

Work Environment

• Must be able to work in tight spaces and environments that may be noisy, odorous, dusty, cold, and hot on a regular basis.
• Must be able to lift and/or move up to 60 lbs regularly.
• Must be able to stand for long periods and to walk, twist, bend, kneel, crawl, crouch, reach, climb, and work in awkward positions on a regular basis.

Core Competencies

• Action Oriented – Taking on new opportunities and tough challenges with urgency, high energy, and enthusiasm.
• Builds Networks - Building formal and informal relationship networks inside and outside the organization.
• Communicates Effectively – Delivering multi-mode communications that convey the needs of different audiences.
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Decision Quality – Making good and timely decisions that move the organization forward.
• Drives Results – Achieving results consistently, even under tough circumstances.
• Manages Ambiguity – Operating effectively when things are not certain or the way forward is not clear.
• Manages Complexity – Making sense of complex information to solve problems.
• Resourcefulness – Adapting to changing circumstances and priorities; coping with interruptions and demands.
• Situational Adaptability – Adapting approach and demeanor to match evolving situations.

Compensation

The approximate pay range for this position is $85,000–$110,000 annually. This range is a good-faith estimate at posting time and may vary based on experience, skills, and geographic location.

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#LI-REMOTE

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company: Afinitas