Field Service Engineer - TAP, (Ambr) - Boston/Northeast

Sartorius; Boston (MA); On-site; USD 145,000 - 160,000; Full time

Job summary

Sartorius is seeking a Field Service Engineer for the Boston/Northeast region. In this role, you will be responsible for the installation, maintenance, and repair of AMBR systems, ensuring top-tier service for clients. Ideal candidates will have an Associate’s degree in engineering and relevant field service experience.

Benefits

Work-life balance with flexible schedules

Comprehensive onboarding

401(k) with company match

Qualifications

• 2+ years’ experience in a commissioning/testing or field service/support environment.
• Experience with electrical and mechanical fault-finding.
• Ability to communicate effectively.

Responsibilities

• Installation and commissioning of AMBR systems.
• Preventative maintenance and repair on field equipment.
• Maintain accurate records of work performed.

Skills

Fault-finding

Electrical understanding

Mechanical understanding

Troubleshooting

Education

Associate’s degree in mechanical/electrical engineering

Job description

Field Service Engineer - TAP, (Ambr) - Boston/Northeast

Join to apply for the Field Service Engineer - TAP, (Ambr) - Boston/Northeast role at Sartorius

Field Service Engineer - TAP, (Ambr) - Boston/Northeast

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Join to apply for the Field Service Engineer - TAP, (Ambr) - Boston/Northeast role at Sartorius

As part of the field service team, you will deliver new system installations, commissioning, calibration, preventative maintenance, and break/fix repairs on Sartorius’s AMBR systems for our customers based in the Northeast region as the Field Service Engineer. This is a field-based engineering position, employee will be performing work functions in labs at customer sites on a daily basis.

What You Will Accomplish Together With Us

• Installation & commissioning, calibration, preventative maintenance, and break/fix repairs across a range of systems. (AMBR systems)
• Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within SARTORIUS.
• Follow all service procedures to ensure that SARTORIUS’s customer information and product software/configuration is up to date and accurate.
• Keep accurate records of time, expenses and work performed.
• Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
• Acquire in-depth product knowledge and continually expand upon that knowledge.
• Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer, and the Hardware Resource coordinator.
• Ability and willingness to travel up to approximately 80% (primarily within assigned territory).
  
  

What Will Convince Us

• Associate’s degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
• Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.
• 2+ years’ experience working in a commissioning/test or field service/support environment within a high-tech engineering/manufacturing company – ideally working on capital equipment.
• Experience with electrical, mechanical & I/O fault-finding at system and component level
• Understanding of automatic mechanisms and their associated electrical control systems
• Good understanding of mechanical and electrical schematics and drawing
• Working knowledge of Installation of software and firmware of updates and testing
• Ability to effectively train customers on best practices in the use of our products and maintain good customer relationships.
• Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics, and electromechanical assemblies.
• Must have experience with and be competent in measuring AC/DC voltages.
• Computer literate and familiarity with MS Office
• Ability to communicate effectively and establish positive relationships at all levels, internally and externally.
• Ability to troubleshoot and problem solve issues.
• Valid Driver’s License
• Requires lifting up-to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects.
  
  

We Value

• Calibration of control systems, e.g., temperature and/or volume
• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous
• An understanding of both Mammalian and Microbial cell cultures
• Understanding of Bioreactors and their use to grow cell culture
• Experience of configuring PCs and installing software packages (Windows OS)
• Identification with our core values: Sustainability, Openness, Enjoyment.
  
  

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings

Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules

Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform

Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”

Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.

Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)

Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate

Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail].

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CA Privacy Notice for Employees

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.

www.sartorius.com/careers

Seniority level

• Seniority level

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