Field Service Engineer-Tampa, FL

Veralto; Florida; On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Benefits on day 1

Tuition reimbursement from Day 1

Employee Assistance Program

Training and development opportunities

Job summary

Veralto is seeking a Field Service Engineer to perform service, repair and installation of Videojet products at customer sites across the designated territory. The role includes electrical and mechanical testing, following maintenance contracts, and escalating issues as needed.

You will travel to customer locations, build strong customer relationships, promote service offerings, and collaborate with internal teams.

Qualifications

• Willingness to travel, including overnight travel in some cases.
• Basic computer/technical skills are required (email, word processing).
• Ability to use email clients and standard software aplicativos.

Responsibilities

• Provide ongoing care and support for customer equipment at sites.
• Install Videojet products and solutions at customer locations.
• Develop relationships as a trusted advisor and partner with customers.
• Promote service agreements and newer technology to expand footprint.
• Troubleshoot using available resources; escalate when needed.

Skills

Travel willingness

Basic computer proficiency

Email

Microsoft Word

Tools

Microsoft Word

Mobile apps

Job description

Growing your expertise and expanding your skillset with every project.

Eligible for benefits (medical, dental, vision & more) on day 1, no waiting period!

• ~ You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.
• ~ Training and development opportunities
• ~ Tuition reimbursement from Day 1
• ~ Employee Assistance Program (legal, financial, and counseling resources)

Reporting to the Field Service Manager the Field Service Engineer is responsible for conducting service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

• Provide ongoing care and support for our customer's equipment
• Install our products and solutions at customer locations
• Become a trusted advisor and partner for our customers, to develop excellent relationships
• Extend our Videojet footprint in the market by promoting our service agreements and newer technology.
• Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
• Partner with customers to assess their needs, manage their expectations, and drive results
• Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
• Collaborate with teammates, managers and customers
• Possess basic computer and technical proficiency, including email, software, mobile apps, and Microsoft Word
• Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)
• ~ Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)
• ~ Compliance with PPE, safety and registration requirements of customers.

Exposure to a wide variety of manufacturing environments, including but not limited to: food, food processing, animal processing, heat, humidity, cold, noise, and dust.

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $28.00 - $30.00 USD per hour. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.