Field Service Engineer - San Diego County

BD; San Diego (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

BD is seeking a Field Service Engineer to provide technical support for pharmacy automation products in San Diego County. This role requires strong customer service skills, proficiency in troubleshooting, and the ability to travel frequently. You will train customers, maintain equipment, and work independently. A minimum of an Associate's degree in a relevant field and several years of experience are preferred.

Benefits

Fleet vehicle

Company laptop

Comprehensive benefits

Qualifications

• 3-5 years field service experience or equivalent.
• Proficiency with Windows and Microsoft Office.
• Experience with networking and hand tools.

Responsibilities

• Deliver exceptional customer service and resolve technical issues.
• Train customers on system operation and maintenance.
• Document issues and resolutions in Salesforce.

Skills

Customer service skills

Technical troubleshooting

Mechanical aptitude

SQL knowledge

Education

Associate's degree in Electronics, Mechanical, Robotics or Biomedical Engineering Technology

Tools

Salesforce Field Service Lightning

Digital multimeters

Microsoft Office

Job description

Join to apply for the Field Service Engineer - San Diego County role at BD.

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to manufacturing and marketing—to find transformative solutions that turn dreams into possibilities.

We believe that the human element across our global teams is key to our evolution. Join us to learn, grow, and become your best self as a maker of possible.

Position Overview

BD Parata is seeking a Field Support Engineer in San Diego County. You will provide technical and customer support for pharmacy automation products, traveling regionally to serve pharmacies in various environments.

Key Responsibilities

• Deliver exceptional customer service and resolve technical issues onsite
• Maintain and proactively troubleshoot equipment to maximize uptime
• Train customers on system operation and maintenance
• Respond to service requests within SLA standards
• Collaborate with teams to resolve complex issues
• Assist with new automation installations
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback for improvements
• Work independently with minimal supervision

Requirements

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, with 3-5 years field service experience or equivalent
• Strong customer service skills
• Proficiency with Windows and Microsoft Office
• Knowledge of networking, router/switch configuration, and file management
• Mechanical aptitude and ability to use hand tools
• Experience with digital multimeters and electrical testing
• SQL knowledge is a plus

Physical Requirements

• Daily travel, including occasional air travel
• Lift/carry up to 50 pounds frequently, 100 pounds occasionally
• Stand for long periods as needed

What We Offer

• Fleet vehicle, company laptop, phone, and tools
• Comprehensive benefits

Additional Information

BD emphasizes on-site collaboration, requiring a minimum of 4 days per week onsite for most roles. Employment may require proof of COVID-19 vaccination, subject to legal accommodations.

Why Join Us?

Be part of a team that values your contributions, encourages authenticity, and fosters growth. Help us reinvent healthcare and make a difference in the world.

Learn more at bd.com/careers.

Compensation

Hourly rate: $27.80 - $43.20 USD.

Location

San Diego, CA.

Employment Type

Full-time.