Field Service Engineer (Residente em Curitiba)

Danaher; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Join a leading diagnostics company as a Field Service Technician, providing technical support and service for advanced diagnostic equipment. This remote role requires troubleshooting skills and effective communication to enhance customer satisfaction. Be part of a team dedicated to improving healthcare.

Qualifications

• 1 year experience in diagnosing and repairing mechanical and electronic equipment.
• Strong ability to communicate sophisticated information.

Responsibilities

• Complete troubleshooting and service repairs on Beckman Coulter equipment.
• Maintain accurate customer service logs and internal service records.

Skills

Communication

Troubleshooting

Education

Associate degree in technical fields

Job description

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Field Service Technician for Beckman Coulter Diagnostics is responsible for being part of the Service Resident team to cover technical service inquiries and requests inside the IVD laboratory at a dedicated customer site, with the responsibility to execute all service tickets dispatched related to all POV demands, following governance and standards required for this role with excellence.

This position is part of the Field Service Operations located in Curitiba and will be remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be part of the Field Service Team, reporting to the Tech Service Leader, providing frontline support by troubleshooting and resolving issues with technical expertise. If you thrive in a fast-paced role and want to work towards building a world-class Field Services organization—read on.

In this role, you will have the opportunity to:

• Under minimal supervision, complete troubleshooting, installation, validation, preventive maintenance, modifications, and service repairs on Beckman Coulter equipment, providing excellent and efficient service to customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as ServiceMax, SharePoint, KPI tools, Service Call Planning, and advanced team goals.
• Communicate effectively with internal and external customers, recognizing and addressing their unique needs. Assist with training newer Field Service Engineers.

The essential requirements of the job include:

• Associate degree (preferably in technical, biomedical, instrumentation, electrical engineering, or related fields)
• At least 1 year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and instrumentation.
• Strong ability to communicate sophisticated information and generate reports effectively.
• Demonstrate ownership of Install Base management.
• Hold a valid driver’s license with a good driving record over the last three years.

It would be a plus if you also possess previous experience in:

• 3+ years of advanced troubleshooting experience.
• Developing customer relationships to foster positive partnerships and enhance customer satisfaction and retention.
• Advanced proficiency in English.

At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, regardless of work arrangement. This position is eligible for remote work from your home. Additional information about this remote work arrangement will be provided during the interview process. Explore the flexibility and challenges of working for Beckman Coulter Diagnostics.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers worldwide to solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, in our workforce, workplace, and markets. Our associates, customers, and shareholders contribute unique perspectives resulting from these diverse attributes.