Field Service Engineer - Remote - Seattle, WA Area

MedStar Health; Seattle (WA); Remote; USD 75,000 - 85,000; Full time

Job summary

A leading company in the biotechnology industry is seeking an experienced Field Service Technician in Seattle, WA, to support installation, maintenance, and calibration for lab equipment. The ideal candidate will have a background in engineering with a strong focus on customer service and problem-solving skills. The role involves traveling, excellent customer interaction, and contributing to key operations in a dynamic environment.

Benefits

401k with generous company match

Paid vacation and sick time

Flexible work schedules

Health and wellness support

Qualifications

• Completed an associate degree or certifications plus 5+ years of relevant experience.
• Minimum 2 years in field service with calibration experience.
• Able to travel 50% or more.

Responsibilities

• Provide service and customer support during field visits.
• Manage on-site installations and repairs.
• Document processes and produce service reports.

Skills

Troubleshooting

Customer Service

Mechanical Skills

Electrical Skills

IT Skills

Education

Associate Degree in Engineering

Certifications in relevant fields

Military Training

Tools

MS Office

Job description

Sartorius has an exciting opportunity for a dynamic, self-motivated professional to help make an impact within our Field Service organization supporting the Lab Essential portfolio of products such as water systems, balances, and analyzers. This position will be supporting customers, with the majority located in Seattle, WA. The Territory includes WA, OR, ID, MT, and WY with potential to travel to other states. The incumbent in this role will be a critical team member helping customers with installations, calibrations, maintenance, and repairs. If you want to expand your skill set while making a difference in the biotechnology industry, then please read on.

What you will accomplish together with us:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company's filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

What will convince us:

• You have completed an associate degree or certifications in engineering or military training and 5+ years of proven field service experience
• Minimum 2 years of proven field service experience, including experience with the calibration of balances and moisture analyzers
• Reside in or near Seattle, WA.
• Open to traveling 50% or more overnight
• You are able to troubleshoot, test,repair,and service technical equipmentwithexcellent mechanical,electrical,and IT skills
• You have a valid Driver's License and Passport
• You are proficient with MS Office software, including Outlook, Word and Excel

We value:

• You have the ability to work flexible shifts and adapt to changing work schedule
• Lift items that weigh up to 55 lbs.
• Familiarity with mobile tools and applications
• Excellent customer facing skills
• Excellent driving record
• Self-starter and problem solver
• Identification with our core values: Sustainability, Openness, Enjoyment

Compensation for this position will be a base salary between $75.000-$85,000 (depending upon experience and qualifications),plus an annual bonus and a car allowance.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers