Field Service Engineer | Remote Position

IDEAL ELECTRIC COMPANY; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading electric machinery firm in the US seeks a Field Service Engineer to conduct diagnostics and repairs of high-power electric machinery. This full-time role involves extensive travel and direct customer support. Candidates should have significant experience in electrical equipment, strong communication skills, and a high school diploma or equivalent. Competitive wages and benefits are offered.

Benefits

Competitive wages

Life insurance

Retirement plan with employer contribution

Qualifications

• Five to ten years of experience operating large rotating electrical equipment.
• Technical literacy with proficiency in required software.
• Military experience is a plus.

Responsibilities

• Perform service, diagnostics, repair, and maintenance of electric machinery.
• Install and commission equipment at customer sites.
• Provide technical support and assistance to customers.

Skills

Team player

Communication skills

Analytical thinking

Problem-solving capability

Attention to detail

Time-management skills

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Project management tools

ERP systems

Job description

Overview

IDEAL ELECTRIC Field Service Engineer

We are looking for a well-qualified, talented Field Service Engineer to perform service, diagnostics, repair, and preventive maintenance of very large, high-power rotating electric machinery, motors and generators, during field service visits domestically and abroad. This is a full-time role reporting to the After Market Services Manager and working closely with the Field Service team. This position is based in Mansfield, Ohio (preferred) or may be structured as a remote position.

RESPONSIBILITIES & EXPECTATIONS

• Work safely and ethically alone and as part of a team
• Closely adhere to safety and security standards and procedures
• Complete assigned work in compliance with policies and procedures
• Provide world-class customer service and customer-facing skills

When not traveling

• Report to Mansfield, OH plant; working remotely is an option for this position with occasional requirements to travel to Mansfield facility
• Provide technical support to customers (phone, virtual, in-person when needed)
• Prepare/organize service trips
• Research and prepare supporting documentation
• Arrange travel
• Complete any customer-required training/testing before travel
• Plan services and support operations
• Job-specific expense reporting
• Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, Marketing

When Traveling

• Install and commission equipment
• Troubleshoot and repair equipment
• Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
• Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
• Provide training (on-site, in-house or virtual)

DESIRED QUALIFICATIONS & COMPETENCIES

• High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses. Military experience is a plus
• Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic and mechanical equipment
• Experienced working with customers and vendors in a B2B environment
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
• Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems

WORKING CONDITIONS AND WORK HOURS

• Daily 8-12 hours. Weekly 40-80 hours. Overtime as required, subject to customer site schedules and may vary based upon the specific needs of individual assignments. May be exposed to extreme temperatures and confined spaces
• Must be willing to work flexible hours and overtime, and occasional weekends, holidays, and nights
• Must be able to travel extensively throughout the United States and abroad

REQUIREMENTS & DISCLOSURES

• Must be able to obtain and maintain a valid passport and US-issued driver’s license
• Must maintain a driving record that is acceptable for coverage under the company’s insurance plan
• Management reserves the right to assign or reassign duties and responsibilities to this position at any time
• This position description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required for the position. Duties, responsibilities, and activities may change at any time with or without notice
• While performing the duties of this job, the employee is regularly required to talk and hear
• The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl
• The employee is occasionally required to sit and climb or balance
• Must pass a post-offer, pre-employment physical to assess the ability to perform physical aspects of the job
• Must be able to lift 50-75 pounds and to climb ladders and scaffolding to heights of 30 feet with regularity
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
• We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status
• IDEAL is a drug-free workplace

BENEFITS

• Competitive wages
• Life insurance
• Retirement plan with employer contribution

Additional application-related fields and disclosures may be present as part of the online application process. The Ideal Electric Co. will consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

INVITATION FOR JOB APPLICANTS TO SELF-IDENTIFY

The following veteran classifications are provided for voluntary self-identification purposes. This information will not be used in making employment decisions.

• A “disabled veteran” definition is provided in the original posting
• A “recently separated veteran” definition is provided in the original posting
• An “active duty wartime or campaign badge veteran” definition is provided in the original posting
• An “Armed forces service medal veteran” definition is provided in the original posting

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER