Field Service Engineer - Remote /New Jersey

Sartorius North America; New Brunswick (NJ); Remote; USD 75,000 - 85,000; Full time

Job summary

A leading biotechnology firm is looking for a Field Service Representative in New Brunswick, NJ. The role involves providing technical support, installations, and maintenance of laboratory equipment. Candidates should have a technical background with strong customer service skills, 5+ years of experience, and be open to travel. The compensation package includes a salary of $75,000–$85,000 and various benefits.

Benefits

401(k) with company match

Flexible work schedules

Comprehensive onboarding

Health and wellness programs

Qualifications

• 5+ years of proven field service experience.
• 2+ years of calibration experience.
• Valid Driver's License and Passport.

Responsibilities

• Provide service and customer support during field visits.
• Manage on-site installation, repair, maintenance tasks.
• Diagnose technical problems.

Skills

Troubleshooting technical equipment

Mechanical skills

Electrical skills

Customer service skills

IT skills

Education

Associate degree or certifications in engineering

Tools

MS Office

Job description

Overview

Sartorius has an exciting opportunity for a dynamic, self-motivated professional to support the Field Service organization for the Lab Essential portfolio, including water systems, balances, and analyzers. This position primarily serves customers in the New Brunswick, NJ area, with a territory that includes NJ, PA, DE, and MD, and potential travel to additional states. The incumbent will be a critical team member assisting customers with installations, calibrations, maintenance, and repairs. If you want to expand your skill set while contributing to the biotechnology industry, please read on.

What you will accomplish together with us

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on-site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company field procedures and protocols
• Cooperate with technical team and share information across the organization
• Understand customer requirements and provide appropriate recommendations
• Assist with troubleshooting and analyzing process failures that arise
• Build positive relationships with customers

What will convince us

• Associate degree or certifications in engineering or military training and 5+ years of proven field service experience
• 2+ years of field service experience, including calibration of balances and moisture analyzers
• Reside in or near New Brunswick, NJ
• Open to traveling 50% or more overnight
• Able to troubleshoot, test, repair and service technical equipment with excellent mechanical, electrical, and IT skills
• Valid Driver's License and Passport
• Proficient with MS Office software, including Outlook, Word and Excel

We value

• Ability to work flexible shifts and adapt to changing schedules
• Lift items up to 55 lbs
• Familiarity with mobile tools and applications
• Excellent customer-facing skills
• Excellent driving record
• Self-starter and problem solver
• Identification with our core values: Sustainability, Openness, Enjoyment

Compensation

Compensation is 75,000–85,000 USD (dependent on experience and qualifications), plus an annual bonus and a car allowance.

What We Offer

As a growing global life science company, Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, holidays and community service day; flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration
• Health & Well Being: Medical plans, dental, vision, EAP, and other wellness programs
• Intelligent Working Environment: Smart buildings with the latest technology and equipment
• Retirement Savings Plan: 401(k) with company match
• Flexible Spending: HSA, FSA (dependent care & healthcare), Transportation
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or status in any other protected group.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and other diseases. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment. We are looking forward to receiving your application.

www.sartorius.com/careers

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