Field Service Engineer (REMOTE FIELD MN)

PerkinElmer; Minnesota; Hybrid; USD 58,000 - 88,000; Full time

Job summary

A leading company is seeking a Field Service Engineer to provide remote customer support in Minnesota. The role involves installation, troubleshooting, and repair of complex laboratory equipment. Candidates should possess strong technical skills and customer service orientation. The position offers a competitive salary range and opportunities for professional development.

Qualifications

• 3 years of laboratory equipment repair experience or 5 years with Associate Degree.
• 7+ years of experience with High School Diploma.

Responsibilities

• Perform installations, maintenance, validations, and repairs.
• Engage with customers to tailor services and improve account profitability.
• Complete administrative tasks and maintain compliance.

Skills

Communication

Technical Thinking

Customer Service Orientation

Attention to Detail

Practical Aptitude

Education

Bachelor's Degree

Associate Degree

High School Diploma

Tools

MS Office

Job description

Field Service Engineer (REMOTE FIELD MN) page is loaded

Field Service Engineer (REMOTE FIELD MN)

Apply locations: US Remote - MN | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: REQ-054992

When joining PerkinElmer, you join an experienced leader in scientific solutions, supported by a global service network and distribution centers, committed to providing timely solutions to meet customer needs. With over 80 years of advancing science and a mission to innovate for a healthier world, our team collaborates with customers across various sectors to deliver analytical solutions and services.

Job Title

Field Service Engineer (REMOTE FIELD MN)

Location

US Remote - MN

The Field Service Engineer provides customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment. The role includes instructing customers on operation and maintenance, and acting as a liaison on technical and administrative matters. Responsibilities extend beyond hardware to include software, PCs, and networking.

Location: Remote role servicing customers in Minnesota.

Job Responsibilities:

1. Perform installations, maintenance, validations, and repairs ensuring compliance with standards.
2. Engage with customers to understand workflows and tailor services including training and upgrades.
3. Improve account profitability through efficient service and identifying revenue opportunities.
4. Maintain tools, test equipment, telecommunication gear, and inventory.
5. Report improvement opportunities to enhance product quality.
6. Participate in training and development programs.
7. Complete administrative tasks such as time reporting and training.
8. Maintain safety, security, environmental, and operational compliance.

Management may reassign duties as needed.

Critical Skills:

• Excellent communication skills, both written and verbal.
• Strong technical thinking and attention to detail.
• Customer service orientation and active listening skills.
• Practical and technical aptitude.
• Proficiency in MS Office: Outlook, PowerPoint, Word.
• Team player with a focus on customer satisfaction.
• Ability to follow instructions, read technical manuals, work under time constraints, and ensure safety.

Basic Qualifications:

• Bachelor's Degree in relevant fields plus 3 years of laboratory equipment repair experience, or
• Associate Degree plus 5 years of experience, or
• High School Diploma plus 7+ years of experience.
• Ability to travel up to 50%, with provided car, laptop, and phone.

Preferred Qualifications:

• Knowledge of analytical equipment and software.
• Valid driver’s license and safe driving record.
• Vendor certifications and laboratory safety knowledge.

Working Environment:

• Work in laboratory and controlled environments with PPE.
• Fast-paced environment with high demands.
• Stationary work over 25% of the time, with occasional movement and lifting.
• Visual and physical requirements for safety and technical tasks.
• Potential handling of hazardous waste and chemicals.
• Medical clearance and safety training may be required.

The annual compensation range is $58,760 - $87,360, with final pay based on various factors.

PerkinElmer is an equal opportunity employer committed to diversity and inclusion.

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Join PerkinElmer and help improve lives worldwide. Our diverse team of over 5,000 global colleagues is dedicated to making a difference through innovation and collaboration. We foster an inspiring, inclusive culture where everyone can excel and contribute to a better tomorrow.