Field Service Engineer - Remote - Boston, MA

Davita Inc.; Cambridge (MA); Remote; USD 65,000 - 85,000; Full time

Job summary

A global life science company in Cambridge, MA is seeking a Field Service Engineer to provide exceptional customer care, technical support, and equipment maintenance. The ideal candidate has a degree in engineering, relevant field experience, and strong troubleshooting skills. This dynamic role involves traveling to client locations and may require up to 25% overnight travel. Join a team that values innovation and work-life balance.

Benefits

Paid vacation and sick time

401(k) plan with generous company match

Comprehensive health plans

Qualifications

• 3+ years of field service experience in the Bio-Pharmaceutical industry or related.
• Valid Driver's License required.
• Work flexibility and adaptability to changing schedules.

Responsibilities

• Provide customer care and build positive relationships.
• Travel as required to support customers.
• Perform field service, calibration, and installation of equipment.
• Assist in drafting documentation of processes.

Skills

Troubleshooting technical equipment

Mechanical skills

Electrical skills

IT skills

Customer care

Education

Associate's degree in engineering or military training certifications

Bachelor's degree in mechanical/biomechanical/biomedical engineering

Tools

MS Office software (Outlook, Word, Excel)

Job description

As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.

The ideal candidate must be located in the Greater Boston Area

What you will accomplish together with us:

• Provide exceptional customer careand build positive relationships with customers
• In the event of an issue, you will provide technical support to customers
• Tie the workflow to the scheduleto minimizeunnecessary travel. Travel to customers by ground, train, and air transportation as needed
• You will provide training to customers on the essential use and operation of Bio Analytics instruments
• Performfieldservice,calibration,and installation of complex mechanical systems, and perform preventative maintenanceand field sterilizations
• One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all the company's procedures and protocols, as well as perform software updates/upgrades
• Assist in drafting documentation of process and procedure as required
• Keep accurate records via written and paper form, and keep a precise count of parts assigned to the engineer
• Regularly, you will be asked to produce timely, accurate, and detailed service reportsand prepare customer-facing estimates of repairs
• Pass along identified leads to the sales manager
• Travel to our Ann Arbor, MI, Fremont, CA, andadditionalfacilitiesand sitesfortrainingandconferencesas needed
• All other duties as assigned by management
• Expect up to 25% overnight travel to support Field Service activities in the greater eastern region of NA, with support in the additional areas of NA
• Lift items that weigh up to 35 Kg

What Will Convince Us:

• Associate's degree in engineering or military training certificationswith 3 years of field service experience or 10+ years of proven field service experience.
• 3+ years of field service experiencein the Bio-Pharmaceutical industry or related.
• You can troubleshoot, test,repair,and service technical equipmentwithexcellent mechanical,electrical,and IT skills
• You have a valid Driver's License
• Proficient with MS Office software, including Outlook, Word, and Excel

We Value:

• You can work flexible shifts and adapt to changing work schedules
• Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering,or a related field
• Familiarity with mobile tools and applications
• Excellent driving record
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers