Field Service Engineer - Remote /Bay Area, CA

Sartorius North America; San Francisco (CA); Remote; USD 85,000 - 100,000; Full time

Job summary

A leading company in the Bio-Pharmaceutical industry is seeking a Field Service Engineer to support the San Francisco Bay Area. This role involves providing exceptional customer care, technical support, and performing maintenance on Bio Analytics instruments. The ideal candidate will have relevant experience and a strong background in troubleshooting and servicing mechanical and IT systems.

Benefits

Annual bonus

Car allowance

Qualifications

• At least 5 years of relevant experience.
• 3+ years of field service experience in the Bio-Pharmaceutical industry.
• Valid Driver's License.

Responsibilities

• Provide exceptional customer care and build positive relationships.
• Perform field service, calibration, installation, and maintenance of mechanical systems.
• Draft documentation of processes and procedures.

Skills

Troubleshooting

Testing

Repairing

Servicing

Education

Associates degree or certifications in engineering

Bachelor's degree in relevant engineering fields

Tools

MS Office

Mobile tools and applications

Job description

Sartorius is seeking a Field Service Engineer to join the Lab Products & Services team supporting the San Francisco Bay Area. This role offers an excellent opportunity for driven, proactive, and energetic candidates who want to contribute ideas and innovative solutions. We provide a healthy work-life balance in a fast-paced, challenging environment, with opportunities to make a tangible impact and advance your career.

The ideal candidate will reside in the Bay Area, CA.

What you will accomplish:

1. Provide exceptional customer care and build positive relationships.
2. Offer technical support during issues.
3. Coordinate workflow to minimize travel, and travel to customer sites by ground, train, or air as needed.
4. Train customers on Bio Analytics instruments.
5. Perform field service, calibration, installation, preventative maintenance, and sterilizations of mechanical systems.
6. Assist with resolving IT issues related to system installations and perform software updates/upgrades.
7. Draft documentation of processes and procedures.
8. Maintain accurate records of parts and service activities.
9. Produce detailed service reports and customer estimates.
10. Identify and pass on sales leads to the sales manager.
11. Regularly lift items weighing up to 35 Kg.
12. Perform other duties as assigned.

What will convince us:

1. Associates degree or certifications in engineering, or at least 5 years of relevant experience.
2. 3+ years of field service experience in the Bio-Pharmaceutical industry.
3. Ability to travel within the Bay Area and occasionally overnight outside the territory.
4. Strong troubleshooting, testing, repairing, and servicing skills in mechanical, electrical, and IT areas.
5. Valid Driver's License.

We Value:

1. Bachelor's degree in relevant engineering fields.
2. Familiarity with mobile tools and applications.
3. Excellent driving record.
4. Proficiency in MS Office applications.
5. Alignment with our core values: Sustainability, Openness, Enjoyment.

Compensation:

Base salary between $85,000 and $100,000, plus annual bonus and car allowance, depending on experience and qualifications.