Field Service Engineer - Physical Measurements

Shimadzu Scientific Instruments; Detroit (MI); On-site; USD 79,000 - 82,000; Full time

Benefits offered by this job

Day 1 Benefits

Competitive Salary

401K & Profit-Sharing

Tuition Assistance

Company Car with Fuel Card

Company-paid Cell Phone

Job summary

Shimadzu Scientific Instruments seeks a Field Service Engineer for Physical Measurements to service, repair, calibrate, and install advanced measurement instruments across the Detroit/Chicago region. You will travel locally and regionally, performing hands-on bench work and field calls while delivering top-notch customer support.

Ideal candidates have a material science or engineering background, strong problem-solving skills, and the ability to train customers and staff on instrument operation

Qualifications

• Bachelor's degree in Material Science, Engineering, or related field; or equivalent experience.
• 1+ year field support experience with physical measurement instrumentation (2+ years preferred).
• Strong technical knowledge of physical measurement instruments such as testing machines.
• Excellent communication and customer relations skills.
• Willingness to travel within territory, including overnight stays.

Responsibilities

• Provide daily repair, maintenance, calibration and installation support for physical measurement instruments.
• Perform in-house bench repairs and field service calls with limited supervision.
• Travel locally and regionally to support customer needs.
• Offer technical phone support to customers and field personnel.
• Provide training to customers and internal personnel on instrument operation and maintenance.
• Document all repairs, product failures, and improvements to ensure compliance.
• Assist in developing and executing preventative maintenance procedures.
• Maintain and control repair parts inventory in the assigned region.

Skills

Instrument Repair

Instrument- Physical Testing

Instrument- Hardness Testers

Instrument- X-Ray

Education

Bachelors in Material Science or related field

Job description

Field Service Engineer - Physical Measurements

Location: Chicago, IL - Detroit, MISalary: $79,000 - $81,500 per year

Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

What can Shimadzu offer YOU?

• Our Culture - A work environment that values diversity, inclusion & belonging
• Competitive Compensation - Day 1 Benefits & Competitive Salary
• Retirement Benefits - Matching 401K & Profit-Sharing Program
• Professional Growth - Clear pathways for Career, Leadership and Personal Development
• Health Benefits - Flexible Spending/Health Savings Accounts
• Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
• Education - Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development

Additional Compensation

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA)

Position Summary

Shimadzu Scientific Instruments is seeking a Physical Measurements Service Specialist to join our team and play a key role in providing exceptional service and support for our physical measurement instrumentation. In this position, you will be responsible for a wide range of service-related functions, including the repair, maintenance, installation, and after-hours phone support for Shimadzu products.

Job Functions Include, But Are Not Limited To

• Provide daily repair, maintenance, calibration and installation support for physical measurement instruments.
• Perform in-house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region and other regions if needed (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.
• Provide training to customers and internal personnel on proper instrument operation and maintenance.
• Accurately document all repairs, product failures, and improvements to ensure compliance with company standards.
• Assist in the development and execution of preventative maintenance procedures for instruments.
• Maintain and control repair parts inventory in the assigned region.

Education and Qualifications

• Bachelor's degree in Material Science, Engineering, or a related field; or equivalent experience.
• At least 1 year of experience (2+ years preferred) in field support of physical measurement instrumentation; UTM, fatigue testers, Hardness testers, thermal analyzers, particle size analyzers, X-ray, or similar products.
• Strong technical knowledge and understanding of physical measurement instruments such as testing machines, or similar products.
• Excellent communication and customer relations skills.
• Ability to travel within the assigned territory, including overnight stays as needed.
• Ability to troubleshoot complex instrumentation issues and provide effective solutions.

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

Compensation & Benefits

This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.

The starting salary range for this role is $79,000 to $81,500 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation includes an incentive plan based on company and service performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance.

This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.

For more details on benefits, please visit www.ssi.shimadzu.com/jobs.

EEO Statement

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.

Qualifications

Behaviors

• Functional Expert - Considered a thought leader on a subject
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Innovative - Consistently introduces new ideas and demonstrates original thinking
• Team Player - Works well as a member of a group
• Thought Provoking - Capable of making others think deeply on a subject

Education

• Bachelors of Material Science (required)

Skills

• Instrument Repair (required)
• Instrument- Physical Testing (required)
• Instrument- Hardness Testers (required)
• Instrument- X-Ray (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.