Field Service Engineer

AMETEK, Inc.; Northern (KY); Hybrid; USD 100,000 - 115,000; Full time

Job summary

Zygo, a leading innovator in optical metrology, seeks a Field Service Engineer to deliver top-tier service for Zygo metrology instruments at customer sites and build strong customer relationships.

The role involves installation, maintenance, training, and collaboration with support and R&D to ensure high reliability and performance. International travel >50% is required, with a passion for precision and safety guiding every engagement.

Qualifications

• Associates degree in mechanical or electrical engineering, or equivalent education and experience.
• Experience in metrology or optics preferred.
• Strong customer service orientation with sales aptitude.
• Willingness to travel internationally, with travel exceeding 50%.
• Ability to thrive in a dynamic, evolving environment and stay calm under pressure.

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues at customer sites, coordinating with support and R&D.
• Perform preventive maintenance to keep Zygo equipment at peak performance.
• Train and support internal teams, distributors, and customers on metrology instruments.
• Plan and manage installations at customer sites, including setup and integration.
• Analyze issues and identify hardware/software improvements to enhance product performance and reliability.
• Develop application solutions and contribute to new technologies through on-site assistance.

Skills

Metrology/optics experience

Customer service

Sales aptitude

Travel readiness

Education

Associates degree in mechanical or electrical engineering, or equivalent education

Job description

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Are you ready to collaborate with leading experts in optical engineering and contribute to the next level of precision and excellence?

At Zygo, your skills and insights will be integral to our core values of curiosity, collaboration, and persistence. For over 50 years, Zygo Corporation, headquartered in Middlefield, CT, has been a global leader in designing and manufacturing advanced optical metrology systems, ultra-precise optical components, and complex electro-optical systems and assemblies. Join our team, where your expertise will drive cutting-edge solutions, address complex technical challenges, and uphold the highest standards of precision and safety.

Field Service Engineer, you will deliver top-tier service for ZYGO metrology instrumentation systems, foster strong customer relationships, and enhance service strategies.

Key Responsibilities

• Technical Troubleshooting: Diagnose, troubleshoot, and resolve technical issues with Zygo metrology instruments at customer sites, collaborating closely with the technical support and R&D teams to ensure rapid resolution.
• Preventive Maintenance: Perform regular preventive maintenance on Zygo equipment to maintain peak performance, accuracy, and reliability for customers.
• Customer Training & Support: Develop and conduct comprehensive training sessions for internal teams, distributors, and customers, empowering them to effectively use Zygo's advanced metrology instruments.
• Installation & Setup: Plan and manage installations at customer sites, including setup and integration of Zygo solutions, while providing full support during and after installation.
• Quality Reporting & Continuous Improvement: Analyze recurring issues, report quality improvement opportunities, and identify both hardware and software enhancements to optimize Zygo product performance and customer satisfaction.
• Provide Technical Expertise: develop application solutions, help draft and translate technical and training documents, on-site assistance and contribute to new technologies development.

Requirements and Qualifications

• Associates degree in mechanical or electrical engineering, or equivalent education and experience
• Relevant professional experience, ideally within metrology or optics
• Strong customer service orientation and aptitude for sales, with proven experience in customer-facing roles
• Willingness to travel internationally, with travel requirements exceeding 50% of the role
• Ability to thrive in a dynamic, evolving work environment and to remain composed under occasional high-pressure situations

Bring your passion, commitment, and curiosity to Zygo, where our values-curiosity, collaboration, persistence, confidence, problem-solving, and safety guide every step of our journey. Grow with us as we work together to solve complex challenges, inspire confidence, and make our world a safer, better place.

Are you ready to expand the boundaries of possibility, simplify the complex, and embody the values that define our success?

We welcome your unique perspective and invite you to join us!

*Due to the nature of Zygo's programs and products, applicants must have the legal right to work in the US and additionally must be legally authorized to access export-controlled information and source code.

Compensation

Employee Type: Salaried

Currency: USD

Salary Minimum: 100,000

Salary Maximum: 115,000

Incentive: Yes

Disclaimer:Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].