Field Service Engineer (Nozomi) - Minneapolis, MN

Kinsley Power Systems; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where your expertise in mechanical and electrical engineering will shine. This remote role, with travel opportunities, focuses on the innovative Nozomi single-pass digital printing product line. You'll be responsible for installing and maintaining cutting-edge printers, providing training to customers, and troubleshooting complex issues to ensure their success. If you're passionate about customer satisfaction and have a knack for problem-solving in a dynamic environment, this is the perfect opportunity for you to make a significant impact in the printing industry.

Qualifications

• Minimum two-year mechanical/electrical engineering qualification required.
• Experience in mechanical, digital, and electronic technology is highly preferred.

Responsibilities

• On-site installation and setup of printers associated with Inkjet product lines.
• Provide customer training and technical support for troubleshooting.

Skills

Troubleshooting electrical problems

Customer satisfaction commitment

Communication skills

Mechanical engineering knowledge

Digital technology experience

Education

Mechanical/Electrical Engineering Qualification

Tools

Microsoft Windows

Large format printers

Inkjet printing knowledge

Job description

All of us at EFI are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals. Ready to be brilliant, together? Visit efi.com/careers to learn more about career opportunities at EFI.

EFI is looking for Field Service Engineers to join our team in the US, preferably in the Chicago, IL region. These are remote roles that will require regular travel to our customer bases, specifically focused on our Nozomi single-pass digital printing product line.

What you will do:

1. Provide on-site installation and setup of all printers associated with the Inkjet product lines.
2. Give initial and ongoing formal customer operator and printer maintenance training.
3. Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems.
4. Provide detailed technical feedback and liaise regularly with our customer call center.
5. Provide service & support to exhibitions.
6. Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance to pinpoint the necessary solutions to reported issues.
7. Participate in after-hours support activities on a rotating basis.

This role might be a good fit if you:

1. Have a minimum two-year mechanical/electrical engineering qualification.
2. Have previous work experience in mechanical, digital, and electronic technology (highly preferred).
3. Demonstrate a strong commitment to customer satisfaction.
4. Possess very good knowledge of the Microsoft Windows environment.
5. Have the ability to troubleshoot electrical and mechanical problems at the component level.
6. Have knowledge of large format printers and/or presses and printing applications (desirable).
7. Possess knowledge of inkjet printing and color theory.
8. Have a proven ability to provide training.
9. Exhibit good communication skills and be a team player.
10. Be flexible for traveling within the territory and abroad, on very short notice.
11. Be fluent in English and the local language.

EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer”