Field Service Engineer- Northern Region

Sacramento Native American Health Center, Inc; Sacramento (CA); Vor Ort; USD 35.000 - 64.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

7 holidays per year

Scrub Allowance

401k plan through Fidelity

Medical insurance after 30 days

Zusammenfassung

Sacramento Native American Health Center, Inc is seeking a Field Service Engineer to deliver enterprise-level IT support for our retina health services. You will diagnose hardware and software issues, assist with user accounts, and ensure secure, functional systems across multiple sites in Northern California.

Experience with Windows/Windows Server, Android/iOS, and remote desktop tools is required. This full-time, nonexempt role offers competitive hourly pay and benefits, with opportunities to

Qualifikationen

• Hands-on experience with Windows/Windows Server/Android/iOS environments.
• Proven work experience as a Technical Support/IT Help Desk role.
• Certifications in Microsoft/Linux/Cisco or similar are a plus.
• Experience with NextGen EPM/EHR strongly preferred.

Aufgaben

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Talk clients through a series of actions until they’ve solved a technical issue
• Track computer system issues through to resolution within agreed time limits
• Prepare accurate and timely reports
• Document technical knowledge in notes and manuals
• Identify and maintain cybersecurity practices and correct issues when they arise
• Help educate staff in problem solving skills

Kenntnisse

Technical knowledge

Problem solving

Communication

Team player

Independent worker

Remote support

Help desk familiarity

Tools

NextGen EPM/EHR

Remote desktop software

Windows

Jobbeschreibung

• Base Pay $25.75 - $46.50 / Hour


• Employee Type Nonexempt FT

Come and join our team! We are a local growing private medical practice specializing in the diagnosis and treatment of patients with diseases of the retina and vitreous. We are looking for individuals who would like to establish a career in healthcare working for a company with nationally recognized physicians. We provide on the job training giving you the ability to grow and advance your skills along with gaining innovative knowledge. Established in 1977, we have locations all over Northern California including Sacramento, Grass Valley, Roseville, Stockton, Modesto, Fairfield, Elk Grove, Folsom, Yuba City and Chico. Our physicians are nationally known, and we continue to be on the leading edge of retina care by utilizing the latest equipment and both participating in and designing new clinical trials to advance the state of care for retinal diseases. Join 240+ other team members working for our nationally recognized retina specialty practice.

ThThe Field Service Engineer provides value to the Practice by providing enterprise-level assistance to our users. This position diagnoses and troubleshoots so software and hardware problems and helps our users install applications and programs.

Responsibilities:

• Research and identify solutions to software and hardware issues


• Diagnose and troubleshoot technical issues, including account setup and network configuration, and Diagnostic devices


• Ask customers targeted questions to quickly understand the root of the problem


• Track computer system issues through to resolution, within agreed time limits


• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue


• Properly elevate unresolved issues to the appropriate resources


• Provide prompt and accurate feedback to users


• Refer to internal database or external resources to provide accurate tech solutions


• Ensure all issues are properly logged


• Prioritize and manage several open issues at one time


• Follow up with clients to ensure their IT systems are fully functional after troubleshooting


• Prepare accurate and timely reports


• Document technical knowledge in the form of notes and manuals


• Identify and maintain best cyber security practices and correct issues when they arise


• Help educate the staff in problem solving skills that help them perform the jobs

Requirements

• Good understanding of computer systems, mobile devices, and other tech products


• Ability to diagnose and address basic technical issues


• Ability to identify problems, their underlying causes, and propose and implement solutions


• Familiarity with remote desktop applications and help desk software


• Excellent problem-solving and communication skills


• Ability to provide step-by-step technical help, both written and verbal


• Ability to work independently and as a part of a team

Required Education and Experience:

• Hands-on experience with Windows/Windows Server/Android/iOS environments


• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role


• Certification in Microsoft, Linux, Cisco, or similar technologies is a plus


• Experience with NextGen EPM/EHR strongly preferred

Physical Requirements:

• Sitting and viewing computer screen for extended periods, up to 90% of the time


• Keyboarding, up to 75% of the time


• Standing, up to 50% of the time


• Lifting, reaching and bending, up to 45% of the time


• Lifting or moving objects up to 25 pounds


• Driving up to 60% of the time

Full-time immediate employee benefits:

• Paid Time Off (PTO) 13 days per year, as accrued.


• 7 Paid Holidays per year.


• Scrub Allowance


• Ability to participate in company 401k plan offered through Fidelity.

On the first of the month following 30 days of employment benefits:

• Medical insurance – employer pays 95% of premium of base HMO plan for employee (dependent coverage available for purchase).


• Group dental, vision, life, and accident plans available for purchase.


• Flexible Spending Account participation available.


• Allows pre-tax deferrals of amounts for medical, dental or vision premiums


• Allows pre-tax deferrals for dependent care expenses, subject to limitations

After 90 days of employment – Paid Sick Leave of 3 days per year.

After one year of service – 401K Plan Safe Harbor contribution (3% of annual earnings) received after plan year ends.