Field Service Engineer - Northeast US

Franklin Electric Co.

Rhode Island

On-site

USD 70,000 - 95,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Paid time off

Health, dental, vision insurance

401(k) with match

Tuition reimbursement

Professional development programs

On-site cafe

Job summary

Franklin Electric Field Service Engineer in the Northeast US, based in Rhode Island, will schedule and provide training, test and troubleshoot products, and support installations across the region.

Join Franklin Electric, a global innovator delivering water, fuel and electricity solutions since 1944, with a strong commitment to customer service, specialist training, and cross-functional collaboration. Expect travel up to 70% and opportunities for growth in a supportive team.

Qualifications

Three to five years of related water systems or industry experience (preferred).
Bachelor’s degree in Business Administration, Computer Technology, Engineering, or a related field — or equivalent relevant experience (required).
Travels 70 percent of the time, including up to 50 percent overnight travel.

Responsibilities

Schedules and provides technical training to distributor personnel, contractors, dealers, and/or installers.
Tests and troubleshoots Franklin Electric products. Supervises and assists at product installations.
Promotes and represents Franklin Electric products and programs at tradeshows and special events. Conducts product demonstrations as needed.
Collects and reports marketing information pertaining to competitive products, industry distribution or personnel changes, and customer needs or desires.
Writes and submits weekly reports, as well as special reports needed to highlight problems at specific sites and/or with certain customers or products.
Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and/or other employees of the organization.

Skills

Technical training

Product installation

Troubleshooting

Field service

Reporting

Education

Bachelor’s degree in related field

Job description

Field Service Engineer - Northeast US

Department: Engineering

Employment Type: Full Time

Location: US - Rhode Island

Reporting To: Bob Lilland

Description

Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity.

This role is required to reside within the Northeast region of the US.

Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.

Join us to create a better future while growing professionally in a supportive environment!

MOVE FORWARD WITH US

What you will be doing:

Schedules and provides technical training to distributor personnel, contractors, dealers, and/or installers.
Tests and troubleshoots Franklin Electric products. Supervises and assists at product installations.
Promotes and represents Franklin Electric products and programs at tradeshows and special events. Conducts product demonstrations as needed.
Collects and reports marketing information pertaining to competitive products, industry distribution or personnel changes, and customer needs or desires.
Writes and submits weekly reports, as well as special reports needed to highlight problems at specific sites and/or with certain customers or products.
Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and/or other employees of the organization.

Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:

Three to five years of related water systems or industry experience (preferred).
Bachelor’s degree in Business Administration, Computer Technology, Engineering, or a related field — or equivalent relevant experience (required).
Travels 70 percent of the time, including up to 50 percent overnight travel.

Don’t feel like you check all the boxes? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries.

Company Values & Benefits

FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as: