Field Service Engineer - Northeast US

Franklin Electric Co.; Worcester (MA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Generous paid time off

On-site café

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Long-term disability

Job summary

Franklin Electric is seeking a Field Service Engineer for the Northeast US, based in Massachusetts. The role requires 70% travel with up to 50% overnight stays. You will train distributors, troubleshoot products, and support installations across the region.

The ideal candidate has 3–5 years in water systems and a related degree, plus strong communication and collaborative skills to engage with customers and teams.

Qualifications

• Bachelor’s degree in Business Administration, Computer Technology, Engineering, or related field, or equivalent experience.
• Three to five years of related water systems experience (preferred).
• Travels 70 percent of the time, including up to 50 percent overnight travel.

Responsibilities

• Schedule and provide technical training to distributors, contractors, dealers, and installers.
• Test and troubleshoot Franklin Electric products; supervise installations.
• Promotes and represents Franklin Electric products at tradeshows and events; conducts product demonstrations.
• Collect and reports marketing information pertaining to competitive products, industry distribution or customer needs.
• Writes and submits weekly and special reports highlighting problems at specific sites or with certain customers or products.
• Interprets technical instructions and communicates clearly with customers and staff.

Skills

Technical aptitude

Communication

Travel willingness

Team collaboration

Education

Bachelor’s degree

Tools

Product testing equipment

Job description

Field Service Engineer - Northeast US

Department: Engineering

Employment Type: Full Time

Location: US - Massachusetts

Reporting To: Bob Lilland

Description

Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity.

This role is required to reside within the Northeast region of the US.

Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.

Join us to create a better future while growing professionally in a supportive environment!

MOVE FORWARD WITH US

What you will be doing:

• Schedules and provides technical training to distributor personnel, contractors, dealers, and/or installers.
• Tests and troubleshoots Franklin Electric products. Supervises and assists at product installations.
• Promotes and represents Franklin Electric products and programs at tradeshows and special events. Conducts product demonstrations as needed.
• Collects and reports marketing information pertaining to competitive products, industry distribution or personnel changes, and customer needs or desires.
• Writes and submits weekly reports, as well as special reports needed to highlight problems at specific sites and/or with certain customers or products.
• Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and/or other employees of the organization.

Who we want:

• Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
• Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
• Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:

• Three to five years of related water systems or industry experience (preferred).
• Bachelor’s degree in Business Administration, Computer Technology, Engineering, or a related field — or equivalent relevant experience (required).
• Travels 70 percent of the time, including up to 50 percent overnight travel.

Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries.

Company Values & Benefits

FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:

• Generous paid time off & holidays
• Paid parental leave & on-site motherhood rooms
• On site café & complimentary beverage stations
• Indoor fitness facility & outdoor walking paths
• 401(k) with matching & service contributions
• Health, dental, vision, life insurance
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Professional development assistance
• Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.