Field Service Engineer - North Carolina

EOLA | A Critical Power Company; North (SC); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled UPS Field Engineer to ensure the reliability of critical power solutions. This role involves commissioning, maintenance, and emergency support for power electronics, primarily in North Carolina. The ideal candidate will have extensive experience in troubleshooting UPS systems and a strong understanding of customer service. With a competitive salary and comprehensive benefits package, this position offers excellent growth opportunities and a supportive work environment. If you're passionate about maintaining uptime for mission-critical facilities, we encourage you to apply.

Benefits

Competitive salary with full benefits package

Paid Time Off (PTO)

401(k) with company matching

Gas card and vehicle allowance

Comprehensive health, dental, and vision insurance

Life Insurance

Short-Term & Long-Term Disability

Growth Opportunities

Training & Development

Qualifications

• 3-5 years of relevant experience, preferred 10+ years.
• Knowledge of equipment manufacturers’ specifications.
• Military veterans with Electrical/Mechanical systems experience are valued.

Responsibilities

• Conducts commissioning-focused design reviews and oversees on-site testing.
• Performs preventive maintenance and emergency response.
• Completes Field Service Reports and provides recommendations.

Skills

Troubleshooting UPS systems

Preventive maintenance

Customer service skills

Communication skills

Ability to work independently

Basic computer skills

Education

Technical degree (e.g., DeVry, Lincoln Tech)

Tools

Hand tools

Test equipment

Job description

Position Overview

A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites, primarily in North Carolina (Charlotte or Raleigh are also acceptable)

Key Responsibilities

• Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing.
• Performs preventive maintenance, emergency response, equipment start-up, and field modifications.
• Coordinates with technical support to resolve maintenance or operational issues.
• Assists in developing Methods of Procedures (MOPs).
• Reports to a supervisor for any unusual issues or developments.
• Trains periodically at company headquarters on testing equipment and rebuilding systems.
• Completes Field Service Reports promptly and provides proactive recommendations to clients.
• Candidate will be based from home.
  
  

Qualifications

• Minimum of 3-5 years' experience. Preferred 10+ years of relevant experience.
• Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc.
• Proficient with hand tools and test equipment for maintenance and repairs.
• Strong verbal, written communication, and customer service skills.
• Ability to work independently with resourcefulness and initiative.
• Knowledge of equipment manufacturers’ specifications.
• Physically capable of bending and lifting up to 100 lbs as required.
• Willingness to work nights, weekends, and be on-call when needed.
• Basic knowledge of computer hardware and software.
• Prior experience with third-party UPS service providers is a plus.
• OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.
• A technical degree (e.g., DeVry, Lincoln Tech) is a plus.
• Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power Generation, Air Force Power Production, Coast Guard, etc.).
• Must have a clean driving record.
• Occasional national travel may be required for emergencies.
  
  

Location Preference:

Candidate is preferred to live in North Carolina (Charlotte or Raleigh are also acceptable)

Benefits

• Competitive salary with full benefits package
• Paid Time Off (PTO)
• 401(k) with company matching
• Gas card and vehicle allowance
• Comprehensive health, dental, and vision insurance (Life Insurance, Short-Term & Long-Term Disability)
• Growth Opportunities
• Training & Development
  
  

This role offers stability, growth opportunities, and a supportive benefits package tailored to support our UPS Field Service Engineers in maintaining reliability and uptime for mission-critical facilities.

If you are passionate about critical power solutions and dedicated to maintaining reliability for mission-critical facilities, we encourage you to apply.