Field Service Engineer - New Haven, Connecticut

Beckman Coulter Life Sciences; New Haven (CT); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company in life sciences is seeking a Field Service Engineer in New Haven, Connecticut. The role focuses on ensuring customer satisfaction through effective account management and service delivery. Candidates should possess an associates degree in relevant fields and strong troubleshooting skills. This position requires local travel and offers a competitive hourly wage with additional benefits.

Benefits

Paid time off

Health insurance

401(k)

Qualifications

• Associates degree in relevant field or military equivalent.
• At least 1 year of computer literacy and documentation practices.
• Strong troubleshooting skills.

Responsibilities

• Manage customer accounts and identify opportunities for additional services.
• Ensure prompt response to customer needs with a 'first time fix' approach.
• Cultivate customer relationships to meet revenue goals.

Skills

Troubleshooting

Computer Literacy

Education

Associates degree in mechanical, electrical, biological sciences, or military equivalent

Tools

Microsoft Office

PowerBI

Salesforce

ServiceMax

Job description

Join to apply for the Field Service Engineer - New Haven, Connecticut role at Beckman Coulter Life Sciences

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Beckman Coulter Life Sciences, part of Danaher’s family of companies, our work saves lives. We are committed to innovation for tangible impact and fostering a culture where your unique viewpoint matters. By leveraging Danaher’s continuous improvement system, we turn ideas into impact and innovate at the speed of life.

Since 1935, we have developed innovations to help scientists and improve human health. Join us to put your talents to work for a better tomorrow.

Position Overview

The Field Service Engineer is responsible for ensuring customer satisfaction through activities such as increased throughput, decreased downtime, preventive maintenance, and upgrades. The role involves advocating for the customer and stewarding company resources.

Responsibilities

1. Manage customer accounts comprehensively, identifying opportunities to add value through additional services and products.
2. Ensure prompt response to customer needs, emphasizing a "first time fix" approach.
3. Cultivate customer relationships to meet revenue goals, including growth of maintenance agreements and support of sales initiatives.

Qualifications

• Associates degree in mechanical, electrical, biological sciences, or military equivalent.
• At least 1 year of computer literacy (Microsoft Office, PowerBI, Salesforce, ServiceMax) and good documentation practices.
• Troubleshooting skills with the ability to utilize documentation effectively.

Travel & Physical Requirements

• Local travel required daily; ability to travel overnight 40-50% of the time across the territory including New England, upstate New York, Quebec, Ontario, and Maritimes.
• Valid passport for travel into Canada.
• Ability to lift 50 pounds.

Work Arrangement & Compensation

This is a remote position with a salary range of $30.00 to $36.00 per hour, plus potential bonuses and benefits such as paid time off, health insurance, and 401(k). Full vaccination against COVID-19 is required unless a reasonable accommodation is provided.

Equal Opportunity

We are committed to diversity and equal opportunity in all aspects of employment. Reasonable accommodations are available for applicants with disabilities. Contact [e-mail] for assistance.