Field Service Engineer - New Haven, Connecticut

Beckman Coulter Life Sciences; Hartford (CT); Remote; Full time

Job summary

A leading company in life sciences seeks a Field Service Engineer to enhance customer satisfaction and drive service excellence. This remote position requires strong troubleshooting skills and a commitment to customer relationships. The engineer will manage accounts and support sales initiatives while traveling locally and across regions for service needs. Join a team dedicated to innovation and impact in health sciences.

Benefits

Paid Time Off

Health Insurance

401(k)

Qualifications

• At least 1 year of troubleshooting experience using documentation.
• At least 1 year of computer literacy.

Responsibilities

• Manage customer accounts, identifying opportunities for additional services.
• Cultivate customer relationships to meet revenue goals.

Skills

Troubleshooting

Customer Relationship Management

Documentation Practices

Education

Associates degree in mechanical, electrical, biological sciences

Tools

Microsoft Office

PowerBI

Salesforce

ServiceMax

Job description

Join to apply for the Field Service Engineer - New Haven, Connecticut role at Beckman Coulter Life Sciences

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Beckman Coulter Life Sciences, part of Danaher’s operating companies, our work saves lives—and we’re committed to innovation for tangible impact.

We foster a culture of belonging where your unique viewpoint matters. By leveraging Danaher’s continuous improvement system, we turn ideas into impactful solutions—innovating at the speed of life.

Since 1935, we have been developing innovations to help scientists and improve human health. Join us as we continue to advance human health for tomorrow.

Position Overview

The Field Service Engineer (FSE) is responsible for customer satisfaction, ensuring increased throughput, decreased downtime, and performing preventive maintenance and upgrades as needed. The FSE advocates for the customer and stewards company resources.

Responsibilities

1. Manage customer accounts comprehensively, identifying opportunities to add value through additional services or equipment.
2. Drive urgency to address customer needs promptly, emphasizing a "first time fix" approach.
3. Cultivate customer relationships to meet revenue goals, supporting sales initiatives and achieving an annual growth of 8-10%.

Qualifications

• Associates degree in mechanical, electrical, biological sciences, or military equivalent.
• At least 1 year of computer literacy (Microsoft Office, PowerBI, Salesforce, ServiceMax) and good documentation practices.
• At least 1 year of troubleshooting experience using documentation.

Travel & Physical Requirements

• Local daily travel required; ability to travel overnight 40-50% of the time across CT, upstate NY, Quebec, Ontario, and Maritimes.
• Valid passport or equivalent for Canada travel.
• Ability to lift 50 pounds.

Work Arrangement & Compensation

This is a remote, full-time position with a salary range of $30.00 to $36.00 per hour, plus bonus/incentives. Benefits include paid time off, health insurance, and 401(k).

Additional Information

Employees must be fully vaccinated against COVID-19, subject to accommodations. For more details, visit www.danaher.com.

We are committed to diversity and equal opportunity in employment. Reasonable accommodations are available for applicants with disabilities. Please contact [e-mail] for assistance.