Field Service Engineer - New England

Sartorius; Boston (MA); Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Mentoring and leadership programs

Paid vacation and holidays

Flexible work schedules

Comprehensive onboarding

401 k with company match

Health and wellness programs

Two-way collaboration across teams

Job summary

Sartorius is seeking a Field Service Engineer for a remote-based role covering the New England area. You will service Bioprocess products, installations, calibrations, and training, acting as the primary liaison for North America customers.

Candidate should reside near Greater Boston; travel across MA, RI, CT, NH, ME, VT and occasional Canada. Requires 3+ years field service, ISO 9001/GMP knowledge, and a valid driver’s license and passport. Base salary $90k-$100k plus bonus and car allowance.

Qualifications

• Bachelor’s degree in Electrical/Electronic discipline (associate’s degree acceptable with experience).
• 3+ years Field Service experience (Biopharmaceutical experience preferred).
• Knowledge of ISO 9001:2008 and GMP/GDP requirements.

Responsibilities

• Perform installation & commissioning, calibration, preventive maintenance and break-fix repairs.
• Maintain fault-finding data and provide product-performance feedback.
• Acquire product knowledge and pursue self-improvement.
• Assist with in-house service activities as needed.
• Follow procedures to keep customer data and configurations up to date.
• Keep accurate time, expenses, and work records.
• Decide repair approaches within SLAs and client contracts.
• Collaborate with teams to escalate issues to Product/Customer Support.
• Travel up to 70% to support field service activities.
• Lift up to 50 lbs occasionally and 20 lbs frequently.
• Perform other related duties as required.
• Align with values: Sustainability, Openness, Enjoyment.

Skills

Field Service experience

ISO 9001/GMP knowledge

Driver's license & passport

Customer service mindset

Critical thinking

Mathematics & science

Complex problem solving

Education

Electrical/Electronic discipline degree

Job description

About the Role

Sartorius has a remote based position for a Field Service Engineer in the New England area. In this field-based role, you will provide timely service and support for all Bioprocess products and accessories in the northeast region. You will act as the primary liaison between all North America customers and colleagues regarding service, parts and support for these products. Your duties will include performing installations, start-up, repairs, calibrations, operator training and maintenance on all Bioprocess products.

The candidate must reside within commuting distance to the Greater Boston area. The Field Service Engineer will be mostly focused in the Massachusetts area but will be responsible for the Northeast region consisting of the following states: MA, RI, CT, NH, ME, VT and may include occasional travel to Canadian provinces of Ontario, Quebec, Nova Scotia, Prince Edward Island, New Brunswick and Newfoundland.

Key Responsibilities

• Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
• Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius.
• Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement.
• Perform a variety of in-house service activities in the Delaware office as needed.
• Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate.
• Keep accurate records of time, expenses and work performed.
• Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
• Collaborate with teams to elevate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator.
• Up to 70% travel is required to support Field Service activities.
• LIFTING - Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects.
• Perform other related duties as required.
• Identification with our core values: Sustainability, Openness, Enjoyment.

Qualifications

• Bachelor's degree in an Electrical/Electronic discipline, minimum of an associate’s degree or equivalent combination of industry experience and technical/military training.
• 3+ years Field Service experience (preferably in the Biopharmaceutical industry).
• Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP.
• Valid Driver's License and Passport.
• Social Skills and Perceptiveness: Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Math / Science: Use mathematics and scientific concepts and methods to solve problems.
• Complex problem solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Remuneration

Base salary range is $90,000-$100,000 (depending on Skill set), plus bonus, and car allowance.

Benefits & Perks

• Mentoring, leadership programs, internal seminar offerings
• Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Comprehensive onboarding, including a virtual online platform
• Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
• Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Working in smart buildings with the latest technology and equipment.
• 401 k (with generous company match)
• HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Equal Opportunity Statement

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP here. E-Verify Participation Info E-Verify Workers Rights.

Reasonable Accommodation

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e‑mail at

Company Overview

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.