Field Service Engineering

Sartorius; Milton (MA); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Job summary

Sartorius is seeking a Field Service Engineer for the Boston, MA area. The role involves on-site and remote service to ensure reliable operation and availability of Sartorius equipment, following procedures and standards to maximize customer satisfaction.

The candidate will perform installations, calibrations and preventive maintenance, diagnose issues using standard tools, and escalate when needed. Travel and strong documentation are required.

Qualifications

• Ability to diagnose mechanical, electrical or software issues using defined procedures.
• Experience in field service, maintenance or technical support roles involving equipment.
• Strong communication skills and customer-oriented mindset.

Responsibilities

• Perform installations, calibrations and preventive maintenance on Sartorius equipment.
• Provide on-site and remote technical support to diagnose issues and apply corrective actions.
• Escalate complex issues as needed and document symptoms and actions taken.
• Maintain service records in service systems for transparency and traceability.
• Adhere to safety requirements and service processes to ensure quality.

Skills

Field service

Maintenance

Diagnostics

Customer service

Education

Bachelor-level Engineering degree

Tools

Diagnostic tools

Job description

Sartorius has a remote-based position for a Field Service Engineer in the Boston, MA area. In this role, you will ensure reliable operation and availability of Sartorius equipment by performing on‑site and remote service activities in line with defined procedures and service standards, contributing to customer satisfaction and stable system performance.

What you will accomplish together with us:

• Perform installations, calibrations and preventive maintenance on Sartorius equipment by following established service procedures and technical documentation to ensure correct functionality and operational reliability
• Provide on‑site and remote technical support to customers by diagnosing technical issues using standard diagnostic tools and applying predefined corrective actions to restore equipment operation
• Resolve technical issues within defined guidelines and escalation frameworks by applying approved solutions to minimize equipment downtime and service interruptions
• Escalate complex or unresolved technical issues to higher support levels by documenting symptoms, findings and actions taken to support efficient resolution
• Maintain accurate service records by documenting service activities, findings and corrective actions in service systems to ensure transparency and traceability
• Support service quality and compliance by adhering to service processes, safety requirements and documentation standards to ensure consistent service delivery

What will convince us:

• ~ Bachelor’s degree in Engineering or equivalent technical qualification
• ~3+ years of experience in field service, maintenance or technical support roles involving technical equipment or systems
• ~ Solid ability to diagnose and resolve mechanical, electrical or software‑related issues using defined procedures
• ~ Good understanding of equipment functionality and service processes
• ~ Clear communication skills and customer‑oriented mindset to explain technical topics effectively
• ~ Ability to work in accordance with structured service processes and documentation requirements
• ~ Valid driver’s license and willingness to travel
• ~ Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms

Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
• Health & Well Being: Wide selection of health and well‑being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We are looking forward to receiving your application.

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