Field Service Engineer - MO, KS, NE, IA

Sartorius North America; Des Moines (IA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation

Flexible work schedules

Career development

Job summary

Sartorius North America is seeking a Field Service Engineer to support installation, calibration, preventive maintenance, and repair of balances and moisture analyzers across the Midwest.

The role requires technical troubleshooting skills, customer-focused communication, and the ability to travel extensively within the territory. A technical associate degree (or equivalent) and 2+ years of field experience are preferred.

Qualifications

• Associate degree in a technical field or a HS diploma with relevant technical certification.
• Minimum 2 years of field service, maintenance, instrumentation, or related experience.
• Experience calibrating balances, moisture analyzers, or similar lab instruments preferred.
• Ability to troubleshoot, repair and maintain technical equipment.
• Valid driver's license and willingness to travel extensively in the territory.

Responsibilities

• Deliver installation, maintenance, calibration and repair during customer site visits.
• Provide on-site technical support and guidance to customers.
• Diagnose equipment issues and implement timely solutions to minimize downtime.
• Maintain service documentation, reports, and records accurately.
• Manage workload and service schedule to ensure on-time support.
• Use field service tools and systems to support daily operations.
• Follow Sartorius service procedures and safety protocols.
• Collaborate with internal teams to resolve complex issues and share best practices.
• Build lasting customer relationships that drive satisfaction and growth.

Skills

Field service

Troubleshooting

Customer service

Calibration

Education

Technical associate degree or equivalent

Tools

MS Office

Mobile apps

Field service software

Job description

At Sartorius, you'll play a critical role in helping our customers keep essential laboratory equipment operating at peak performance. As a Field Service Engineer, you'll serve as a trusted technical partner, delivering installation, maintenance, calibration, and repair services while building long-term customer relationships throughout the Midwest territory. This is a field-based position covering Missouri, Kansas, Nebraska, and Iowa. Ideal candidate will reside in Kansas City.

Territory: Missouri, Kansas, Nebraska, and Iowa

What you will accomplish together with us:

• Deliver exceptional service and technical support during customer site visits.
• Perform installation, calibration, preventive maintenance, troubleshooting, and repair of balances and moisture analyzers.
• Diagnose equipment issues and provide effective, timely solutions to minimize customer downtime.
• Maintain accurate service documentation, reports, and records.
• Manage workload and service schedule to ensure on-time customer support.
• Utilize field service automation tools and systems to support daily operations.
• Follow Sartorius service procedures, quality standards, and safety protocols.
• Collaborate with internal technical teams to resolve complex issues and share best practices.
• Provide customers with technical guidance, product recommendations, and service insights.
• Build lasting customer relationships that drive satisfaction, retention, and business growth.

What will convince us

• Associate degree in a technical field, or High School Diploma/GED with relevant technical certification.
• Minimum 2 years of field service, maintenance, instrumentation, or related technical experience.
• Experience calibrating balances, scales, moisture analyzers, or similar laboratory instruments preferred.
• Demonstrated ability to troubleshoot, repair, and maintain technical equipment.
• Strong mechanical and electrical diagnostic skills.
• Effective communication and customer service skills.
• Ability to manage multiple priorities and work independently in a field-based environment.
• Proficiency with mobile applications, digital reporting tools, and Microsoft Office products.
• Valid driver's license and willingness to travel extensively throughout the assigned territory.
• Alignment with our core values of Sustainability, Openness, and Enjoyment.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution.

www.sartorius.com/careers