Field Service Engineer (Medical Device) (Baltimore, MD based Field role)

haemonetics; Maryland; On-site; USD 51,000 - 87,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Flexible time off

Paid vacation

Paid sick time

Holidays

Parental leave

Disability insurance

Tuition reimbursement

Health benefits

Job summary

Haemonetics is seeking a Field Service Engineer to support Blood Management Centers and Hospitals in the Baltimore, MD area. The role involves on-site installation, preventive maintenance, repair, and basic system management within the local territory; travel up to 75% is expected.

The candidate will communicate effectively, perform troubleshooting, and coordinate with internal teams to ensure high customer satisfaction and successful contract renewals.

Qualifications

• BS in Electrical/Electronic Engineering or related field.
• Engineering degree or equivalent military experience acceptable.
• Ability to travel up to 75% of time.

Responsibilities

• Install, upgrade, repair, and maintain instrument systems in defined territory.
• Coordinate new system placements and contract renewals; interface with field and internal teams.
• Provide on-site technical guidance and training to customers.
• Manage service parts inventory and document all activities in the service tool.

Skills

Problem-solving

Strong communication

Technical writing

Customer service

Education

BS in Electrical/Electronic Engineering

Job description

Pay Transparency:

The pay range for this role is:

$37.35-$63.45/Hourly

The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles.

Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company’s long-term incentive plan, with eligibility and target amount dependent on the role.

In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, flexible time off for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits.

Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. - 5 p.m. ET or email [e-mail].

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.

Job Details

The Field Service Engineer (FSE) will support the Blood Management Centers and Hospitals onsite in the field and provide ongoing customer support. This position is responsible for providing device installation, preventive maintenance, repair, basic installation base management in local territory. In this role will be required residency in or near Baltimore, Maryland within commuting distance to the airport. This is a Field Support role with flexibility to travel as needed (please see travel requirements).

Essential Duties:

• Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems in defined territory

• Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement.

• Customer follow-up and ownership of all product and service related issues acting as a focal point for troubleshooting. Work as a continuous customer interface to drive customer satisfaction.

• Interface between the field organization and internal support structure by providing timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals.

• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment.

• Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions.

• Assist the quality team with data collection and timely reporting to facilitate performance analysis.

• Understand how the assigned program integrates with system.

• Manage service parts inventory levels

• Complete all required documentation in service tool (SFDC) same day as service

• Responsible for editing, writing, and modifying Service and Training manuals and SOPs

• All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities

Qualifications:

• BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience

• 2-5 years relevant experience technical field service experience

• Ability to travel up to 75% of time

• Must be highly motivated and have strong problem-solving ability

• Excellent verbal and written communications skills

• Must have good technical writing abilities

EEO Policy Statement