Field Service Engineer - Medical Device

ZipRecruiter; Bethesda (MD); Remote; USD 75,000 - 90,000; Full time

Job summary

A medical technology company is seeking a Field Service Engineer for a home-based position covering Maryland, Pennsylvania, Virginia, and North Carolina. The role involves installation, maintenance, and troubleshooting of dermatology medical devices, requiring a Bachelor’s degree in Biomedical or Electrical Engineering and 3+ years of field service experience. Competitive salary: $75,000 - $90,000.

Qualifications

• 3+ years of field service experience with medical devices or similar equipment.
• Proven ability to manage a service territory effectively.
• Demonstrated capability to work independently and manage multiple priorities.

Responsibilities

• Perform preventive maintenance on all Strata products.
• Install and remove equipment with precision.
• Troubleshoot and correct complex technical problems in the field.

Skills

Field service experience

Customer service

Time management

Proficiency with Microsoft Office Suite

Knowledge of lasers

Education

Bachelor's degree in Biomedical or Electrical Engineering

Tools

Standard hand tools

Mobile devices

Job description

Job Description

Job Title: Field Service Engineer - Medical Device (MD, VA, PA, NC)

Job Summary

Join Strata Skin Sciences as a Field Service Engineer! We're seeking a motivated and skilled professional to join our team, serving customers in Maryland, Pennsylvania, Virginia, and North Carolina. This home-based role is responsible for the installation, maintenance, and troubleshooting of our cutting-edge dermatology medical devices in medical offices and spas. This is a field service role, not an IT position. We offer a competitive salary of $75,000 - $90,000 based on experience.

Key Responsibilities

• Perform preventive maintenance on all Strata products.
• Install and remove equipment with precision and accuracy.
• Troubleshoot and correct complex technical problems in the field.
• Build strong relationships with clients and laser operators.
• Accurately complete all required service paperwork in a timely manner.
• Adhere to company Service Level Agreements.
• Provide timely phone support to customers and colleagues.

Qualifications

• Bachelor's degree in Biomedical or Electrical Engineering, or equivalent work experience.
• 3+ years of field service experience with medical devices or similar multi-disciplinary equipment.
• Proven experience in managing a service territory, including strong time management and organizational skills.
• Knowledge of lasers and multidisciplinary equipment is highly desirable.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Demonstrated ability to work independently, manage multiple priorities, and provide exceptional customer service.

Work Environment & Physical Requirements

• This is an independent, home-based position requiring extensive travel within the assigned territory.
• Proficiency with standard hand tools, meters, computers, and mobile devices is required.
• Must be able to lift and move up to 75 pounds.
• The role involves physical activities such as kneeling, squatting, and prolonged periods of sitting and standing.

Company Description

STRATA Skin Sciences is a medical technology company dedicated to developing, commercializing and marketing innovative products for the in-office treatment of various dermatologic conditions such as psoriasis, vitiligo, and acne. Its products include the XTRAC excimer laser, VTRAC lamp systems, and the TheraClearX Acne Therapy System.