Field Service Engineer (Medical & Dental Laser Technology) - Boston Area

Pave Talent; Boston (MA); On-site; USD 83,000 - 93,000; Full time

Job summary

A distinguished company in the medical technology field is looking for a Field Service Engineer based in Boston. This role will involve troubleshooting, installation, and maintenance of advanced laser systems, requiring a blend of technical skills and exceptional customer service. The candidate will have opportunities for advancement, competitive compensation, and a robust benefits package including significant allowances and performance bonuses.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) with company matching

Monthly car allowance

2 weeks of PTO plus holidays

Performance bonuses

Training on specialized laser systems

Qualifications

• Technical background in photonics, electronics, or biomedical engineering.
• Experience in customer service and field service roles valued.
• Ability to travel up to 75% of the time within New England.

Responsibilities

• Perform troubleshooting and repairs on medical and dental laser systems.
• Provide on-site installations, maintenance, and repairs for customers.
• Collaborate effectively with team members while maintaining professional interactions.

Skills

Customer service

Technical aptitude

Clear communication

Attention to detail

Education

Associate's or Technical Degree

Bachelor's Degree (preferred)

Education or experience in photonics, electronics, biomedical engineering

Tools

Microsoft Office

Job description

Field Service Engineer (Medical & Dental Laser Technology) - Boston Area

Field Service Engineer (Medical & Dental Laser Technology) - Boston Area

Direct message the job poster from Pave Talent

Pave Talent is hiring on behalf of our client, a globally recognized leader in the medical device industry specializing in advanced laser technology for medical, dental, and aesthetic applications. With over 50 years of industry leadership and systems in use across 60 countries, our client is known for their exceptional product performance, quality, and customer support. They're seeking a dedicated Field Service Engineer to join their growing team in the Boston area.

About Our Client

Our client is an established medical technology company with a 50-year history of developing award-winning laser systems for the medical, dental, and aesthetic fields. With thousands of systems deployed across 60 countries and a strong commitment to R&D, they've built a reputation for reliability, quality, and superior customer support. The company has approximately 100 employees in the US and offers significant growth opportunities in the healthcare technology sector.

Key Responsibilities

• Independently perform complex troubleshooting and repairs on medical and dental laser systems while following established procedures
• Provide on-site installations, preventive maintenance, and repair services for customers throughout New England and across the United States
• Instruct customers and staff on equipment operation and applications
• Submit timely and accurate service reports, timesheets, expense reports, and required paperwork
• Self-manage workload to meet customer needs promptly and efficiently
• Ensure compliance with applicable FDA regulations
• Handle customer needs effectively, accurately, and promptly in a professional manner
• Collaborate with team members across departments to maintain a positive work environment
• Represent the company professionally in all customer and vendor interactions

Qualifications

• Associate's or Technical Degree required; Bachelor's Degree preferred
• Education or experience in photonics, electronics, biomedical engineering, or similar fields
• Customer service and/or field service experience is highly valued
• Clear communication skills with an excellent command of English
• Exceptional attention to detail and documentation skills
• Natural technical aptitude and ability to follow technical documentation
• Proficiency with Microsoft Office applications
• Ability to work both independently and as part of a team
• Willingness to travel up to 75% of the time throughout New England (primarily Boston area)
• Ability to work flexible hours, including occasional evenings and weekends
• Physical capabilities to lift up to 50 lbs, with occasional heavier lifting, and maneuver equipment

What They Offer

• Competitive compensation package ($83K-$93K base salary depending on experience)
• Comprehensive benefits including Medical, Dental, Vision, AD&D, and Life Insurance
• 2 weeks of PTO plus holidays
• 401(k) with company matching
• $600 monthly car allowance
• Monthly bonuses after 90 days
• Travel reimbursement including flights, hotel, and $75 daily food allowance
• Performance bonuses with potential to earn $100K+ in the second year
• Advancement opportunities within a fast-growing, industry-leading healthcare company
• Training on specialized laser systems

This position is based in the Boston area, where approximately 90% of the service work is located. The role requires travel throughout New England, with the engineer working from home when not on-site with clients. The engineer will use their personal vehicle for local travel (with car allowance provided).

If you're passionate about healthcare technology and enjoy a balance of technical problem-solving and customer interaction, we encourage you to apply! Please submit your resume and respond to the screening questions to be considered for this exceptional opportunity.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Customer Service

• Industries

  Medical Equipment Manufacturing, Health and Human Services, and Engineering Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

Paid maternity leave

Paid paternity leave

Disability insurance

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