Field Service Engineer - London (Medical)

Danaher Corporation; United States; Remote; USD 60,000 - 87,000; Full time

Job summary

Leica Microsystems, a Danaher company, is seeking a Field Service Engineer to perform service, repair, installation, and testing of products at customer sites across the South UK region. The role is fully remote but requires substantial travel to customer locations and hands-on technical work.

You will diagnose system failures, propose cost-effective solutions, and escalate complex issues when needed. A Bachelor's in Engineering and fluent English are required; regional language skills and

Qualifications

• Bachelor's Engineer Degree Required or similar.
• English language skills required; regional language preferred.
• Excellent Microsoft Office applications (Word/Excel/PowerPoint) required.

Responsibilities

• Performs service, repair, installation, and testing of products or IT solutions at customer sites.
• Diagnoses system failures, identifies cost-effective solutions, and escalates complex technical or quality issues when needed.
• Responds to customer service requests within the assigned territory and may support the development of new service or product agreements.

Skills

MS Office

English proficiency

Travel readiness

Education

Bachelor's Engineer Degree or similar

Job description

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher's (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible. Learn about the Danaher Business Syste m which makes everything possible. The Field Service Engineer is responsible for ensuring quick resolution of complex customers challenges and empowering team members with their functional knowledge.Working across all levels of the business, you will play a key role in contributing to the growth of overall business beyond service as well. This will require collaborating with team members at the point of impact and across the organization. Identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective. This position reports to the UK Service Manager and is part of the North EMEA Service Team. The Role will be fully remote. In this role, you will have the opportunity to:

• Performs service, repair, installation, and testing of products or IT solutions at customer sites.
• Diagnoses system failures, identifies cost-effective solutions, and escalates complex technical or quality issues when needed.
• Responds to customer service requests within the assigned territory and may support the development of new service or product agreements.
• Bachelor's Engineer Degree Required or similar
• English and preferably regional language
• Excellent Microsoft Office application skills (Word, Excel, PowerPoint)

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel within the South UK Region and occasional support to UK / EMEA region. (Up to 70% travel).
• Must have a valid driver's license with an acceptable driving record. Ability to lift, move or carry equipment & tools.

It would be a plus if you also possess previous experience in:

• Background in Medical Field
• Technical expertise in handling advanced repairs, calibrations, upgrades and allied tasks.
• Able to manage customer requirements - Account Management
• Networking, influencing, and communicating effectively across functions and at all levels.
• Excellent visual, written, and other communication skills.
• Training and/or coaching experience.
• Experience in maintaining, applying global processes.
• Track record of delivering standardization, simplification and continuous improvement across key business areas.
• Experience in working in a matrix organisation including building relationships remotely and cross culturally.