Field Service Engineer – Linear Accelerators / LINAC (Location: United States)

Dunn Belmont Limited; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player in the oncology service sector is seeking a dedicated Field Service Engineer. This role involves maintaining and repairing Linear Accelerators, ensuring minimal equipment downtime for healthcare facilities. The ideal candidate will diagnose technical issues, manage spare parts inventory, and deliver exceptional customer support. With a commitment to integrity and quality service, this innovative firm offers an opportunity to make a significant impact in the lives of patients receiving cancer treatments. Join a team that values empathy and technical expertise, and contribute to a mission that truly matters.

Qualifications

• Experience in electronic and electro-mechanical engineering with troubleshooting expertise.
• Strong communication skills for effective client engagement.

Responsibilities

• Conduct installation, repair, and maintenance of Linear Accelerators.
• Diagnose and resolve technical issues to minimize equipment downtime.
• Maintain spare parts inventory and provide exceptional customer support.

Skills

Electronic Engineering

Electro-mechanical Engineering

Troubleshooting

Communication Skills

Interpersonal Skills

Tools

Salesforce

Microsoft Office

Job description

Field Service Engineer – Linear Accelerators / LINAC (Location: United States)

Vacancy Information

Location: United States

About the Company:

Join a service provider specialising in the oncology industry, focusing on maintaining and repairing Linear Accelerator equipment from leading manufacturers such as Elekta, Varian, and Siemens Healthineers. This company is committed to providing responsive, high-quality service to healthcare facilities, ensuring equipment downtime is minimized so patients receive timely cancer treatments. Their mission centers on integrity, empathy, and passion for service, while continually surpassing industry expectations through tailored solutions and expert technical support.

Role Overview:

As a Field Service Engineer, you will be responsible for performing on-site and remote maintenance, repair, and installation of oncology-related equipment, specifically Linear Accelerators. The role involves diagnosing and resolving technical issues related to mechanical, hardware, and software systems, ensuring minimal downtime for clients. The engineer will also maintain spare parts inventory, provide exceptional customer support, and prepare reports on product performance. This remote position reports to the Director of Operations.

The Position:

• Perform Equipment Service and Maintenance: Conduct installation, repair, and routine maintenance of oncology equipment, including Linear Accelerators, ensuring compliance with manufacturer specifications.
• Troubleshoot and Resolve Technical Issues: Diagnose mechanical, hardware, and software problems, both on-site and remotely, to ensure fast resolution and minimize equipment downtime.
• Customer Support and Relationship Management: Serve as the primary technical contact for clients, fostering trust and ensuring a high level of customer satisfaction.
• Inventory Management: Oversee and maintain spare parts inventories for assigned clients, ensuring equipment is always operational and compliant with safety standards.
• Documentation and Reporting: Maintain detailed service records and reports to track product failures, repairs, and customer feedback using CRM tools such as Salesforce.

Requirements:

• Professional experience in electronic and electro-mechanical engineering, with expertise in PC-based systems and troubleshooting hardware/software issues.
• Strong communication and interpersonal skills, with the ability to engage effectively with clients.
• Proficiency in business tools such as Microsoft Office and Salesforce.
• Ability to lift up to 75 pounds and drive up to 8 hours per day.
• Willingness to work flexible hours, including evenings and weekends if required.