Field Service Engineer (JR211)

Illinois Tool Works; Hartford (CT); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team as a Field Service Technician. This role involves traveling to customer sites to perform essential services such as calibration, maintenance, and repairs on advanced mechanical testing systems. With a strong emphasis on customer satisfaction, you will enjoy a flexible work environment and the opportunity to make a significant impact. The position offers excellent training, a competitive salary, and a robust benefits package, including health insurance and tuition reimbursement. If you thrive in a dynamic environment and possess strong technical skills, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Life Insurance

401k with Match

Tuition Reimbursement

Qualifications

• Technical degree or equivalent training required.
• Field service experience preferred with a focus on customer satisfaction.

Responsibilities

• Travel to customer sites for calibration, maintenance, and repairs.
• Document activities and submit field reports regularly.
• Ensure safe job practices and manage customer relationships.

Skills

Customer Service Skills

Organizational Skills

Time Management

Technical Comprehension

Electro-mechanical Systems Knowledge

Education

2- or 4-year Technical Degree

Equivalent Military/Trade School Training

Tools

Windows Applications

Job description

Job Description:

Company Description

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems.

Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller will survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel to see our customer’s applications or watch our Culture video at this link. Check out Facebook Watch at this link for additional videos.

Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

Job Description:

We have an opportunity for a highly motivated individual whose work will reflect Instron’s commitment to customer satisfaction. This person will be working from home, out of the Parsippany, NJ area.

• Travel daily to customer sites to perform a variety of services including calibration, preventative maintenance, repair, and installation, on a wide range of Instron’s products.
• Submit daily/weekly field reports, documenting all activity at the customer site as well as weekly/monthly expense reports.
• Ensure safe job practices are followed.
• You will have regional responsibility for servicing customers in greater New Jersey.
• Up to 40% overnight travel required and some occasional travel to other locations in the US may be required.

Qualifications

• 2- or 4-year technical degree from an accredited university and knowledge of electro–mechanical systems. Equivalent military/trade school training may be accepted in lieu of degree.
• Ability to read, comprehend, and interpret basic technical information involving mechanics and electronics is needed and familiarity with PCs including operating systems and Windows applications.
• This role requires a high level of autonomy, as well as superior organizational, time management and customer service skills.
• Prior field service experience strongly preferred.
• Experience performing preventative or corrective maintenance on servo hydraulic systems preferred.
• Experience with materials testing preferred, but not required.
• Experience delivering hands-on and classroom training on topics technical in nature preferred.
• Automation systems experience is a plus.

Additional information

Take this opportunity to join a successful team where you can make an immediate impact. Enjoy excellent on and off the job training, a competitive salary, and a generous benefits package that includes health, dental, life and LTD insurance, 401k (with match), and a 100% tuition reimbursement program.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees,