Field Service Engineer (Johnson City, TN)

Abbott; Johnson City (TN); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company that is a leader in healthcare technology, dedicated to improving lives through innovative solutions. In this exciting role, you will provide essential technical support for diagnostic instruments, ensuring customer satisfaction through effective troubleshooting and maintenance. With opportunities for career development and a supportive work environment, you will be part of a team that values diversity and continuous learning. If you are passionate about healthcare and technology, this is the perfect opportunity to make a real impact in the lives of others.

Benefits

Career development opportunities

Retirement savings plans

Tuition reimbursement

Freedom 2 Save student debt program

FreeU education benefits

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Skills in troubleshooting, teamwork, and communication are essential.

Responsibilities

• Provide on-site technical support and installation for diagnostic instruments.
• Document complaint resolutions accurately and follow quality protocols.
• Mentor Field Service Representatives and maintain a safe work environment.

Skills

Troubleshooting

Teamwork

Communication

Computer Literacy

Customer Service

Education

Bachelor’s degree or equivalent experience

Degrees in BioMedical, Electrical, Mechanical, or Medical Technology

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans diagnostics, medical devices, nutritionals, and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We focus on future innovations in medical science and technology.

Working at Abbott

At Abbott, you can do meaningful work, grow, learn, care for yourself and your family, be your true self, and live a full life. Benefits include:

• Career development opportunities within an international company.
• Retirement savings plans with high employer contributions.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefits.
• Recognition as a great place to work globally and in diversity, working mothers, female executives, and scientists.

The Opportunity

• This position is remote.
• Applicants must reside in Johnson City, TN.
• Valid Driver’s License required.
• Travel up to 20% expected.

Our vision is to become the leading diagnostic service provider by achieving customer loyalty and profitability through passion, partnership, and performance. The role involves providing technical support, installation, maintenance, and partnering with sales and marketing teams while adhering to compliance guidelines.

What You’ll Work On

• Represent Abbott Diagnostic Division to customers, providing on-site support.
• Support field personnel and meet business objectives.
• Mentor other Field Service Representatives.
• Troubleshoot and resolve issues on complex instruments.
• Document complaint resolutions accurately and timely, following Quality System protocols.
• Maintain a safe work environment according to laboratory safety guidelines.
• Schedule and perform preventive maintenance and updates.

Team Integration

• Work effectively within diverse teams.
• Support on-call rotation, manage time, territory, and inventory.
• Handle standby and after-hours responsibilities.
• Travel for support and training as needed.
• Provide on-site critical account support beyond district boundaries.
• Manage customer issues until resolution or escalation.
• Communicate effectively within local teams to achieve customer satisfaction.

Additional Requirements

• Superior technical skills.
• Proactive account management.
• Complete instrument training across regions.
• Implement and maintain quality systems.
• Deliver excellent customer service, including installation and troubleshooting.
• Document and follow up on service calls.
• Build positive cross-functional relationships.
• Achieve business metrics and utilize remote support tools.
• Engage in continuous learning and certification.
• Represent Abbott professionally and ethically.
• Report to a Service Manager and support team goals.
• Influence cross-functional teams to meet business objectives.

Qualifications

• Bachelor’s degree or equivalent experience.
• Willingness to travel up to 20%.
• Preferred: Degrees in BioMedical, Electrical, Mechanical, or Medical Technology; practical customer interfacing experience.
• Skills in troubleshooting, teamwork, communication, and computer literacy.

Learn more about our health and wellness benefits at www.abbottbenefits.com. Abbott is an Equal Opportunity Employer and values diversity. Connect with us at www.abbott.com, Facebook, and Twitter.

The base pay is $26.35 – $52.65/hour, with potential variation based on location.