Field Service Engineer IV - (C4)

Applied Materials; Santa Clara (CA); On-site; Full time

Job summary

An established industry player is seeking a skilled Field Service Engineer IV to join their dynamic team in Santa Clara. In this role, you will be the face of the company, responsible for installing, maintaining, and upgrading cutting-edge equipment that powers the semiconductor industry. This position offers a unique opportunity to work independently and mentor junior engineers while solving complex problems for global customers. With a commitment to employee well-being and professional growth, this forward-thinking company provides a supportive work culture that encourages innovation and collaboration. Join us to make a significant impact in a thriving technological landscape!

Benefits

Top-tier medical, dental, and vision plans

Disability insurance

Life insurance

Paid time off

Career development and mentoring

Employee Assistance Program

Employee stock purchase program

Wellbeing tools subscription

Qualifications

• 7-10 years of experience in the semiconductor industry or equipment support.
• Ability to read and understand electrical and mechanical schematics.

Responsibilities

• Install and maintain advanced semiconductor manufacturing equipment.
• Troubleshoot complex equipment issues using diagnostic tools.

Skills

Troubleshooting

Problem-solving

Electrical schematics reading

Mechanical schematics reading

Communication skills

Project management

Education

Bachelor's degree or equivalent technical training

Tools

Microsoft Office Suite

Digital multimeter

Job description

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible a Better Future.

What We Offer

Salary: $51.50 - $70.95
Location: Santa Clara, CA

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Role: Field Service Engineer IV (C4)

Location: Santa Clara, CA

If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team.

Our senior-level Field Service Engineers work independently, and help train junior colleagues, to create and support the technology that the world relies on to manufacture semiconductor chips and related materials. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems.

Role Responsibilities:

• Install leading-edge customer equipment, perform scheduled preventative maintenance and corrective maintenance, and upgrade equipment.
• Use your troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues.
• Generate, follow and possibly approve documented procedures and published task plans.
• Lead projects (when needed), document progress, and communicate with customer and internal business units on progress.
• Complete required job documentation, safety training and procedures for processing parts.
• Professionally represent Applied Materials to the customer, using your “customer first” mindset.
• Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines.
• Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset.

Requirements and Qualifications:

• An bachelor's degree or completion of military technical training and field experience or technical certification equivalent to bachelor's degree.
• 7–10 years of work experience in semiconductor industry or another equipment support industry.
• Ability to read electrical and mechanical schematics, and an advanced knowledge of pneumatics, hydraulics, electronics, vacuum and/or thermodynamics.
• Clear and effective written/verbal communications skills, with an emphasis on documenting details, and proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint).
• Strong knowledge of hand tools and proper usage, including a digital multimeter.
• Advanced knowledge of wafer processing parameters.
• Extensive knowledge of Applied Materials systems and company processes.
• Project management skills, and an ability to lead key customer and internal product meetings.
• You'll need a valid driver's license and the ability to obtain a passport.

Physical Requirements:

• Ability to support rotational shifts (e.g., nights and weekends, including holidays when applicable) based on customer needs.
• Travel for training and alternate customer sites, based on business needs (may include international travel).
• Your job requires the ability to:
• Walk extensively.
• Stand for extended periods of time.
• Work in tight spaces.
• Bend, squat, twist, kneel, and reach.
• Climb stairs and ladders.
• Lift up to 35 pounds.
• Ability to distinguish between colors.
• Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise.
• Use hand and power tools.
• Additionally, because this position generally involves working in a clean room, it requires the use of appropriate personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Your benefits:

At Applied Materials, we care about the wellbeing of our people, and we strive to support you in ways that extend beyond your work environment. As an employee, you’ll qualify for a competitive and comprehensive total rewards and benefits package, from day one.

Your benefits package will be customized for your country of residence and may include: top-tier medical, dental and vision plans; disability insurance; life insurance; retirement; paid time off; health and wellness programs; career development and mentoring; sustainability and social responsibility programs; and much more.

Additionally, all employees can take advantage of our company-sponsored global programs, including our Employee Assistance Program, Travel Accident/Medical Benefits Abroad, the company’s employee stock purchase program and a subscription to wellbeing tools.

We value social responsibility, too: Our worldwide “Giving” program encourages employee giving and volunteering globally, while The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year.

Who we are:

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We’re the brain (and the brawn) behind every new technology development—whether it’s building semiconductor chips for smartphones and computers, or the underpinnings for robotics, AI, and even smart TV display screens. With 27,000 employees in 19 countries, we offer an exciting place to grow and learn alongside some of the best people you’ll ever meet. We take deep pride in our Culture of Inclusion, and we celebrate the diverse backgrounds, perspectives and experiences that help us build stronger, more resilient teams.

As an Equal Opportunity Employer, we actively recruit diverse talent. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status or any other basis prohibited by law.

Join us as we innovate to Make Possible a Better Future!

Additional Information

Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 20% of the Time
Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.