Field Service Engineer - Istanbul / Izmir

Abbott; Turkey (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

A global healthcare leader is seeking a Field Service Engineer to work in Istanbul or Izmir. This position involves performing preventative maintenance on molecular instruments and providing on-site customer support for software and hardware. Candidates should have problem-solving skills and a degree in a relevant discipline, alongside willingness to travel. The role offers a unique opportunity in the molecular diagnostics sector.

Qualifications

• 1-5 years of related work experience or equivalent combination of education and work experience.
• Willingness to travel in the assigned area.

Responsibilities

• Perform preventative maintenance on molecular instrumentation.
• Install and implement new systems at customer sites.
• Provide on-site customer support for training.

Skills

Problem-solving skills

Customer service skills

Communication skills

English proficiency

Education

University degree in relevant discipline

Job description

JOB DESCRIPTION

Field Service Engineer - Istanbul / Izmir

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

This position works at Istanbul or Izmir in the Abbott Molecular Division that we’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.

What You’ll Do

• Performing preventative maintenance interventions (hardware and software upgrades and repair interventions on molecular instrumentation).
• Installation and implementation of new systems at current and new customer sites.
• Troubleshoot applications and instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
• Providing on-site customer support for software and hardware upgrade training.
• Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
• Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.
• Providing primary service and support to the defined territory.
• Providing back-up service support outside of assigned territory as needed.
• Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance, including timely validations of tools according to defined procedures.
• Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.
• Reporting to Service Management, including spare part usage report.
• Represent Abbott in a professional manner.
• Inform Service Management about prep happened in use of Abbott products.

Required Qualifications

• University degree in relevant discipline is a plus.
• Good knowledge of English (listening and writing).
• 1-5 years of related work experience or equivalent combination of education and work experience.
• Strong problem-solving skills.
• Excellent customer service and communication skills.
• Willingness to travel in the assigned area.

Apply Now

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The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Field Services DIVISION: AMD Molecular LOCATION: Turkey : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable