Field Service Engineer, Image Guided Therapy (Columbus/Cincinnati, OH)

Philips; Cincinnati (OH); On-site; Full time

Job summary

Join a leading health technology company as a Field Service Engineer in Cincinnati, where you'll leverage technical expertise to provide exceptional service and support for imaging equipment. This role involves significant travel, teamwork, and adherence to safety standards while ensuring customer satisfaction.

Benefits

401k (up to 7% match)

HSA (with company contribution)

Education reimbursement

PTO

Stock purchase plan

Qualifications

• 2+ years in diagnostic imaging service or 4+ years in electromechanical industries.
• Must understand electronic, mechanical, and networking theory.

Responsibilities

• Provide exceptional customer service and resolve customer needs.
• Perform administrative duties and adhere to regulatory requirements.
• Complete preventative maintenance and installation tasks.

Skills

Customer Service

Technical Knowledge

Problem Solving

Education

Associate Degree in Electronics

BSEE/BSEET/BSME/BSMET

Tools

Electronic Tools

Test Equipment

Job description

Field Service Engineer, Image Guided Therapy (Columbus/Cincinnati, OH)

Join to apply for the Field Service Engineer, Image Guided Therapy (Columbus/Cincinnati, OH) role at Philips

Job Title

Field Service Engineer, Image Guided Therapy (Columbus/Cincinnati, OH)

Job Description

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your role:

1. Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
2. Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (e.g., becoming qualified in multiple modalities, learning new tools).
3. Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
4. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation, and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
5. Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

1. You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years in electromechanical industries. Preferred experience with image-guided therapy and/or diagnostic x-ray equipment.
2. Your skills include understanding and applying electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
3. You have an Associate Degree in electronics or an equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
4. You must be able to perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodations:

• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• Work flexible hours (including overtime, weekends, and on-call rotations).
• Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The hourly pay range for this position in OH is $33.00 to $52.00, plus overtime eligibility. This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on factors like knowledge/skills, experience, business needs, location, and internal equity. Additional compensation such as annual incentives, bonuses, commissions, or long-term incentives may be offered. Employees are eligible for our comprehensive Philips Total Rewards benefits program, including PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and more. Details about our benefits can be found here.

At Philips, it is not typical to be hired at or near the top of the salary range; decisions depend on individual circumstances.

Additional Information

US work authorization is required. The company will not consider candidates needing sponsorship for a work visa now or in the future.

Candidates must reside in or within commuting distance to Cincinnati/Columbus, OH.

This requisition stays active for 45 days but may close earlier. Interested candidates are encouraged to apply promptly.

Philips is an Equal Employment Opportunity Employer, including Disability/Vets, and maintains a drug-free workplace.