Field Service Engineer III (California) - Electrophysiology Technologies

Medtronic plc; California; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Employee stock purchase plan

Tuition assistance

Job summary

Medtronic plc is seeking a Remote Field Service Engineer to support EP Technologies Affera systems across California and adjacent regions. You will install, service, and maintain complex cardiac mapping and navigation equipment, traveling up to 75% to customer sites and collaborating with sales and clinical teams.

The role requires a technical engineering background, strong communication, and the ability to work independently while supporting regulatory compliant service delivery.

Qualifications

• Bachelor’s degree in an Engineering discipline and relevant technical training.
• Ability to apply engineering principles to troubleshoot medical equipment.
• Experience in field service or clinical support is preferred.
• Strong English writing and verbal communication skills.

Responsibilities

• Install, inspect, verify, and service Affera systems at customer sites.
• Maintain technical records and documentation per regulatory requirements.
• Provide field input to service processes and document improvements.
• Deliver technical training to distributors, partners, and qualified personnel.
• Assist in the introduction of new products and participate in design discussions.
• Analyze technical data trends related to Affera products and support projects.

Skills

Field service

Electrical

Mechanical

Diagnostics

Troubleshooting

Customer communication

Travel readiness

Education

Bachelor's degree in Engineering

Job description

We anticipate the application window for this opening will close on - 30 Oct 2026 Careers that change lives start here.

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do.

This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects.

This position will support a territory that includes California (from Santa Barbara to the Oregon border). The Field Service Engineer is the primary technical representative for Medtronic EP Technologies (formerly CAS) Affera customers and the sales and clinical teams.

The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance and de-installation of all Affera systems at customer sites.

The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order toto continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure.

EP Technologies

EP Technologies offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes.

Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities.

Territory: This position will support a territory that includes California (from Santa Barbara to the Oregon border), other areas as needed.

Travel: This position will require over 75% of travel including overnight and air travel.

Equipment: This position will work on EP Technologies Affera platform and systems introduced in the future including mapping and navigation.

• Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of EP Technologies Affera systems.
• Maintain and submit technical records and documentation as per regulatory requirements.
• Provide information from experience in the field to colleagues in the office as well as updates to the database.
• Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
• Provide input to Engineering and Manufacturing for upgrades to Affera products.
• Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
• Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
• Investigate, analyze, and recognize trends in technical data as it relates to Affera products.
• Participate in special projects as requested by the US Field Service Manager or designee.
• Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.

Qualifications

• High School Diploma or equivalent required.
• ~4 years of technical, clinical field service, technical internship or clinical customer support experience.
• Bachelor’s degree in an Engineering discipline
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation.
• Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills
• Flexibility to travel frequently including possible international locations.
• Ability to work independently, self-motivated and without direct supervision.
• Extensive direct, face to face customer contact and interaction
• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
• In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.)

Incentives and salary vary with experience and location. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.