Field Service Engineer (4+ years)

Medtronic plc; Saint Paul (MN); Remote; USD 75,000 - 105,000; Full time

Job summary

Medtronic plc is seeking a Field Service Engineer to support the Hugo robotic-assisted surgery platform. You will install, maintain, and repair Hugo systems at customer sites, delivering on-site technical support and training to healthcare professionals.

You will collaborate with customers and internal teams to resolve issues, optimize performance, and contribute to patient care outcomes. Frequent travel up to 75% within the assigned territory is required.

Qualifications

• High School Diploma or equivalent with 4+ years in clinical field service or medical device support.
• Experience installing, maintaining, troubleshooting, and repairing complex equipment.
• Ability to travel up to 75% within the territory; English communication skills.

Responsibilities

• Install, commission, and upgrade medical equipment at customer sites.
• Diagnose and resolve electrical, mechanical, software, and system issues to minimize downtime.
• Perform preventive maintenance, inspections, and system performance evaluations.
• Execute equipment repairs, modifications, and engineering change implementations.
• Provide technical guidance and operational training to clinical and customer teams.
• Document service activities, technical findings, and corrective actions accurately.
• Collaborate with engineering and technical support teams to resolve complex customer challenges.
• Build trusted relationships with customers through responsive and professional service.

Skills

Field service experience

Customer support

Travel 75%

English communication

Technical troubleshooting

Education

High School Diploma

Job description

A Day in the Life

Careers that Change LivesWe believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

As a Field Service Engineer (FSE) supporting Medtronic’s Hugo™ robotic-assisted surgery platform, you will serve as the primary technical partner for healthcare customers, ensuring system reliability and performance in clinical environments. This role is responsible for the installation, maintenance, repair, and troubleshooting of Hugo systems, while providing onsite technical support and training to healthcare professionals. The FSE collaborates closely with customers, engineering teams, and internal stakeholders to resolve complex technical issues, optimize system performance, and deliver feedback that supports continuous product improvement and customer success.

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.

This is a remote, customer-facing position requiring residence in one of the following locations: Baltimore, MD; Rochester, MN; St. Louis, MO; Louisville, KY; Pittsburgh, PA; Greenville, NC; Phoenix, AZ; Reno, NV; Detroit, MI; Kansas City, MO; Las Vegas, NV; Minneapolis, MN; or Tulsa, OK. Frequent travel throughout the assigned territory is required, up to 75%.

As a Field Service Engineer, you will be the technical expert customers rely on to install, maintain, troubleshoot, and optimize advanced medical technologies. You will partner directly with healthcare professionals, delivering hands‑on technical support that helps maximize system performance and supports exceptional patient care.

Primary Responsibilities

• Install, commission, and upgrade medical equipment and integrated systems at customer sites.
• Diagnose and resolve electrical, mechanical, software, and system-level issues to minimize downtime.
• Perform preventive maintenance, inspections, and system performance evaluations.
• Execute equipment repairs, modifications, and engineering change implementations.
• Provide technical guidance and operational training to clinical and customer support teams.
• Document service activities, technical findings, and corrective actions accurately.
• Collaborate with engineering and technical support teams to resolve complex customer challenges.
• Build trusted relationships with customers through responsive and professional service.

Required Qualifications

• High School Diploma or equivalent and 4+ years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support.
• Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.
• Experience supporting customers in a field-based technical service environment.
• Ability to travel up to 75% within the assigned territory. English communication skills, written and verbal.
• *Relevant experience in clinical field service or clinical customer support experience.

Preferred Qualifications

• Bachelor’s degree in Bioengineering, Engineering, Technology, or related technical discipline.
• Experience servicing medical devices in hospital or clinical settings.
• Experience with robotics, automation, or motion control systems.
• Experience troubleshooting electromechanical or biomedical equipment.
• Ability to read and interpret schematics, engineering drawings, and technical documentation.
• Excellent English written and verbal communication skills.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long‑term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

• Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long‑term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well‑being program).
• Incentive plans, 401(k) plan plus employer contribution and match, Short‑term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below:Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.