Field Service Engineer III

Medtronic; Illinois; Remote; USD 60,000 - 90,000; Full time

Job summary

A global healthcare technology company is seeking a Field Service Engineer to oversee technical support and installation of cardiovascular systems. This role involves significant travel within the territory, providing critical technical assistance and support for customers. The ideal candidate should have experience in clinical support and a background in engineering, alongside strong communication skills. This position offers competitive salary and benefits, including flexible work arrangements.

Benefits

Flexible benefits package

Health, dental, and vision insurance

401(k) with employer contribution and match

Qualifications

• 4 years of technical, clinical field service, or clinical customer support experience.
• Ability to apply engineering principles to troubleshooting.
• Experience in teaching technical subject matter.

Responsibilities

• Perform installations, inspections, and maintenance of CV systems.
• Provide technical support for field experience and service processes.
• Participate in technical training for customers and physicians.

Skills

Troubleshooting clinical equipment

Excellent communication skills

Technical and clinical support experience

Time management

Ability to work independently

Flexibility to travel frequently

Education

High School Diploma or equivalent

Bachelor's degree in an Engineering discipline

Tools

Cardiac Ablation Solutions CryoConsole

Cardiac Surgery Autolog platform

Automated Coagulation Timer

Job description

Overview

We anticipate the application window for this opening will close on 8 Oct 2025.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Day in the Life / Role Summary

The Field Service Engineer (FSE) is the primary technical representative for Medtronic Cardiovascular (CV) customers and the sales and clinical teams. The FSE is responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all CV systems at customer sites. The FSE works with Field Service and Technical Service teams to coordinate feedback with Marketing, Quality, Production and Engineering to continually evaluate product performance in the field. This position may provide technical assistance to physicians or technologists during clinical procedures. This role is remote to enhance our competitive edge and expand cross-functional collaboration, and may require up to 75% travel to support projects and collaboration.

Cardiovascular Field Services

Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Cardiac Surgery provides critical blood management solutions. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmia and blood management, enabling clinicians to perform procedures with superior outcomes. Be the strategic partner of choice for cardiac surgeons and perfusionists in serving the lifetime of patients with cardiovascular and respiratory disease. The Vision: Committed to advancing and delivering optimal cardiac surgical care.

Our Diversity Networks and Employee Resource Groups (ERGs) build a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused on areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities.

Additional Information

• Location: Individuals must reside within 60 minutes of Nashville International Airport (BNA) to support this territory.
• Territory: This position will support a territory that includes TN and KY.
• Travel: This position will require over 75% travel including overnight travel.
• Equipment: This position will work on Cardiac Ablation Solutions CryoConsole and Cardiac Surgery Autolog platform, Hemostasis Management System, Automated Coagulation Timer, Bio-console 560 Controller and systems introduced in the future.

Responsibilities

• Perform installations, inspections, verification, corrective and preventive maintenance of CV consoles and systems.
• Maintain and submit technical records and documentation as per regulatory requirements.
• Provide information from field experience to colleagues in the office and update databases.
• Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization, including development and maintenance of service documentation and procedures.
• Provide input to Engineering and Manufacturing for upgrades to CV products.
• Participate in the development and delivery of technical training to distributors, partners, agents, and technically qualified customer representatives.
• Support the introduction of new products to customers by participating in design improvement discussions.
• Investigate, analyze, and recognize trends in technical data related to CV products.
• Participate in special projects as requested by the US Field Service Manager or designee.
• Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.
• Must have a valid driver’s license and active vehicle insurance. Driving record will be reviewed and considered. Ability to drive approximately 75% of the time within the assigned territory with overnight travel.

Must Have: Minimum Requirements

• High School Diploma or equivalent required.
• 4 years of technical, clinical field service, or clinical customer support experience. A Bachelor of Science in an Engineering discipline can be used in lieu of 4 years’ experience.

Nice to Have

• Bachelor’s degree in an Engineering discipline.
• Ability to apply engineering principles (electrical, mechanical, thermodynamics, biomedical) to troubleshooting without complete technical documentation.
• Ability to troubleshoot and diagnose medical equipment. Excellent English writing and verbal communication skills.
• Experience in teaching technical subject matter.
• Excellent time management and detail-oriented skills.
• Flexibility to travel frequently.
• Ability to work independently with little supervision.
• Extensive direct, face-to-face customer contact and interaction.
• Ability to work closely with customers, listen to their issues, and develop plans to increase confidence and satisfaction with AF/CS Solutions products and services.

Physical Job Requirements

The above statements describe the general nature and level of work and are not an exhaustive list of all responsibilities and skills. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. For office roles, you may be required to be mobile, interact with a computer, and communicate with peers and co-workers.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. We recognize contributions and offer a wide range of benefits, resources, and compensation plans to support you at every career and life stage.

Salary ranges for U.S. locations (USD): 60,000.00 - 90,000.00.

The following benefits and additional compensation are available to regular employees who work 20+ hours per week: health, dental and vision insurance; health savings account; healthcare flexible spending account; life insurance; long-term disability leave; dependent daycare spending account; tuition assistance/reimbursement; and wellness programs.

The following benefits and additional compensation are available to all regular employees: incentive plans; 401(k) with employer contribution and match; short-term disability; paid time off; paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; non-qualified retirement plan supplement (subject to IRS earning minimums); and Capital Accumulation Plan (for Vice Presidents and above or subject to IRS earning minimums).

Regular employees are not temporary (interns). Temporary employees are eligible for paid sick time as required by law, and the Employee Stock Purchase Plan. Some benefits may not apply to workers in Puerto Rico.

Further details are available: Medtronic benefits and compensation plans.

About Medtronic

We lead global healthcare technology by solving challenging health problems. Our mission is to alleviate pain, restore health, and extend life. We are engineers at heart—putting ambitious ideas to work to generate real solutions for real people. Learn more about our business, mission, and commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. Medtronic will provide reasonable accommodations for qualified individuals with disabilities.