Field Service Engineer II (TEA) (Denver, CO- REMOTE)

Thermo Fisher Scientific Inc.; Denver (CO); Remote; Full time

Job summary

A leading company in the scientific field is seeking a Field Service Engineer to provide essential support and customer relationship management. The role involves installation, maintenance, and repair of analytical instrumentation, contributing to significant advancements in health and safety. Ideal candidates will have a strong background in chemistry and customer service, along with the ability to work independently and travel frequently within the territory. The position offers a competitive salary and comprehensive benefits package.

Benefits

Medical and dental plans

Employee assistance programs

Paid time off

Retirement savings programs

Stock Purchase Plan

Qualifications

• High school diploma and Bachelor's degree or equivalent experience.
• 3 or more years hands-on experience as a Service Engineer.

Responsibilities

• Perform on-site installation, repair, maintenance and qualifications.
• Analyze chemistry reports of technical problems to recommend modifications.
• Provide a communication link between the customer and the company.

Skills

Effective communication

Customer rapport

Prioritize service requests

Independent work

Education

High school diploma

Bachelor’s degree

Tools

Chromatography

Mass Spectrometry

Customer management software

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

Summary:

Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers. This Field Service Engineer leads all aspects of field service support and customer relationship management. You’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. The successful candidate will provide complete services onTrace Elemental: ICP,ICPMS,Atomic Absorption (AA)systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.

Location: The territory is based in Denver, CO. This position has not been approved for relocation.

Responsibilities:

• Perform on-site installation, repair, maintenance and qualifications.
• Must be customer-focused, working in conjunction with other ULS teams and Sales
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
• Review reports and documentation from customers and inspect malfunctioning product to drive resolution identification.
• Analyze review and inspection findings to expose source of problem, and recommends repair, replacement, or other corrective action
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
• Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Other duties may be assigned

Minimum Qualifications:

• High school diploma and Bachelor’s degree or equivalent experience
• Effective communication and ability to establish good customer rapport is important
• Ability to prioritize service requests and produce clear and concise documentation
• Ability to work independently within a customer location
• Must be available to travel overnight up to 75% within the territory.
• Important Functions and Physical Requirements
  • Ability to safely lift 50 Lbs on occasion, as well as lift and carry 25-30 Lbs continuously throughout the day.
  • Ability to bend, squat, stretch, and reach daily in a service function.
  • Maintain a valid driver’s license and safe driving record

Preferred Qualifications:

• Bachelor’s Degree in Chemistry, Sciences or related field
• Hands-on experience with Chromatography and Mass Spectrometry systems
• 3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, or 3 or more years relevant industry experience

Thermo Fisher Scientific Inc. values your expertise and appreciates your contribution to our mission of improving global health, cleanliness, and safety. Join our team that excels in providing outstanding service and solutions.

Compensation and Benefits

The hourly pay range estimated for this position based in Colorado is $28.85–$43.27.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards